Business Support Assistant - Reception

🔒 Confidential Employer
Posted 19 March 2026
LOCATION
Leeds
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Administration
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Client Service Reception Management Communication Skills Administrative Support Meeting Coordination Time Management Multi-tasking Problem Solving

FULL DESCRIPTION

As a Business Support Assistant (Reception) you will be responsible for managing and covering our Leeds Office reception, ensuring an exceptional client experience is delivered at all times, whilst also supporting with overflow calls from our switchboard, and picking up any other admin tasks required to support either the facilities team or business services teams located in other offices. This role requires someone who is able to work independently, is well organised and able to proactively plan ahead (especially in relation to client meetings ), and is also calm under pressure and able to deal with unexpected issues/workloads in a proactive, calm and solution focused manner.

Key Responsibilities

  • Meet and greet our clients in the main reception area and showing visitors to their designated meeting room or client holding area.
  • Manage and maintain the use of the meeting room booking system ensuring meetings run as they should and in the correct rooms.
  • Providing refreshments to our clients during their visit.
  • Ensuring meeting rooms are cleared promptly after meetings with crockery used cleaned and tidied away.
  • Dealing with incoming hand deliveries from clients ensuring all documents received are logged on the internal systems and taken to the post room promptly for internal distribution.
  • Notifying fee earners of their client’s arrival and any documents received for them during the day
  • Taking copies of client documents whilst the clients are onsite, including certifying any copied documents before they are sent to the relevant departments.
  • Pick up overflow calls from our switchboard and/or provide switchboard cover when needed, ensuring all calls are answered and re-directed to the relevant fee-earning department promptly.
  • Maintain reception and switchboard mailboxes ensuring any emails and/or voicemail messages are dealt with promptly and appropriately.
  • Operating and overview of the post franking machine and preparing evening post ready for collection (when needed)
  • Photocopying and scanning documents for fee-earning departments as and when requested, this requires high attention to detail and time management to ensure tasks can be completed within required timeframes.
  • Receive incoming deliveries and distribute to the appropriate individuals/departments.
  • Assist our fee-earning department with administration tasks where required – this can include opening & closing files.
  • General duties across the offices to include;
  • Watering plants.
  • Low risk maintenance checks and reporting issues.
  • Minimal cleaning requirements to support onsite cleaning teams.
  • Clear desk policy checks and reporting issues to Office Services Manager.
  • Any other projects or duties as required to support business needs.

Skills, Knowledge and Expertise

Be organised, process driven and analytical with a pragmatic approach to finding solutions.

Be highly self-motivated and comfortable with regular deadlines.

Be able to multi-task and prioritise the workload.

Be hard-working and a good team player.

Have strong interpersonal, communication and presentation skills.

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