Recoveries Advisor

Recoveries Advisor

We have an exciting opportunity for a Recoveries Advisor to join our dynamic Recoveries team. You will be liaising with customers, solicitors and colleagues throughout the business to review accounts, resolve issues and seek payment of debts from customers who are currently within the litigation process. If you are strong communicator, enjoy problem solving, investigation and desktop analysis then this is the role for you.

Perks you'll enjoy

• Company pension, life insurance and sick pay
• Monday – Friday with hybrid working, so your weekends are all yours
• Cycle to work Scheme

What you'll be doing

• Work with customers throughout the recovery process, identifying customer needs quickly, efficiently, and proactively to ensure delivery of payments and agree on payment plans where appropriate
• Working closely with colleagues in the legal team to provide updates on cases. Keeping systems updated with all communication from customers
• Work closely with colleagues to contribute to objectives and targets for the teams’ process, acquiring and sharing knowledge and skills as part of your daily tasks
• Manage workload effectively, taking ownership of all tasks, ensuring they are completed within given timescales, and escalated as appropriate to enable effective recovery of debt
• Assist and collaborate with ALL other areas of the business as required e.g. collections and billing
• Work collaboratively with team members to ensure more complex issues and escalations are investigated and resolved
• Review customer accounts ensuring high-quality data is available as appropriate, and identify any potential barriers to payment

What you'll bring to the role

• Experience within a similar role
• High level of attention to detail and accuracy required
• Excellent communicator with a good telephone manner and the ability to handle difficult conversations
• Experience in account reviews, reporting and analysis and/or investigation work would be beneficial
• Ability to flourish in a challenging, high pressure and fast-paced environment and to meet team KPIs
• Competent in all Microsoft office packages
• Highly organised, flexible with a positive attitude, ability to work collaboratively as well as autonomously
• Good negotiation and persuasion skills with excellent interpersonal and communication skills
• Ability and willingness to take ownership of own learning and development