Payments Advisor

🔒 Confidential Employer
Posted 19 March 2026
LOCATION
Blairgowrie
TYPE
Full-time
LEVEL
Entry-level
SALARY
£25,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Microsoft Office Excel Communication Skills Problem-solving Direct Debit Payment Processing

FULL DESCRIPTION

Are you looking for a role where you can build valuable skills, solve problems, and be part of a fast-paced team? We’re looking for a Payments Advisor to join our team – a key part of our business that keeps things running smoothly.

As a Payment Advisor, you’ll work closely with our Payment Manager and be a key player in our SME Billing and Payments Team. This is a great opportunity to develop real-world experience in a supportive and professional environment, where you’ll gain skills that can take you anywhere in your career.

If you’re proactive, confident, and eager to learn, this could be the perfect role for you.

Perks you'll enjoy

• Competitive salary: £23,383 – £25,000 per year • Company pension, life insurance and sick pay • Cycle-to-work scheme and on-site parking • Monday to Friday schedule, so your weekends are all yours • 2 days a week working from home

What you'll be doing

  • Keep things running smoothly: process and apply payments accurately to customer accounts
  • Deliver top-tier customer service: make sure our customers get the best experience possible
  • Answer payment and billing queries: respond quickly and clearly to customer questions
  • Set up Direct Debits: help customers manage their payments with ease
  • Review and adjust payment plans: recalculate Direct Debit arrangements to ensure they’re accurate and fair
  • Work with different teams: collaborate across the business to solve problems and improve processes
  • Be a team player: share ideas and work with your team to make things better for everyone
  • Stay organised and on top of tasks: manage your workload efficiently and meet deadlines
  • Take ownership: handle customer queries with confidence and escalate issues when needed
  • Follow the rules: ensure all work meets data protection and regulatory compliance guidelines

What you'll bring to the role

• A strong problem-solving mindset with the ability to work quickly, accurately, and confidently when resolving complex issues

• Previous experience in an office environment, likely in an administrative role

• Proficiency in Microsoft Office, including Word and Excel

• Confidence in handling non-escalated customer inquiries, including payment allocation and Direct Debit queries

• A highly organised, reliable, and flexible approach with a positive attitude and the ability to work both independently and as part of a team

• The ability to perform well under pressure in a fast-paced environment, meeting tight deadlines and handling short-notice tasks

• Strong communication skills, with the ability to interact effectively with colleagues at all levels of the business

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