Support Worker

Support Worker

The role of the Support Worker is to provide care and support to service users.

*Attitudes and Values*

• Respect the rights and choices of service users including privacy and confidentiality.
• Working sensitively in ways which uphold the dignity and status of service users and provide a positive atmosphere in the service.
• Develop an understanding of the issues and problems that people with learning disabilities experience.

*Service duties*

• Ensure the house is safe and secure at all times.
• Supporting service users in areas such as food preparation, domestic tasks, cleaning and kitchen hygiene.
• Ensure that security, safety systems, equipment, furniture and central heating systems are serviced to manufacturer’s guidelines and arrange repairs when necessary.
• Discussing household issues with service users.
• Keep up to date records and reports as directed.

*Service user support*

• Assist service users in cooking meals and ensuring a balanced nutritional diet.
• Assist service users to participate in all aspects of home and community life.
• Work as a key worker to creatively support service users in developing their individual Person-Centred Plan.
• Support service users to achieve their personal goals, aspirations and outcomes, as detailed in the Person-Centred Plan and service plan.
• Reporting suspicions of abuse and/or bad practice to an Operations Manager or on-call person at once.
• Ensuring service users attend regular health checks.
• Talking and engaging with service users.
• Helping service users liaise with friends, relatives and professionals.
• Participating with service user in leisure activities.
• Supporting service users to take medication, including supervision administration and recording.
• Support service users with budgeting and financial recording.
• Report any untoward incidents and accidents both in written and verbal form.
• Assist service users, if necessary, in making complaints.
• Assist service users in personal care when required (which may include bathing, washing, pad changing, dressing and oral hygiene).
• Restrain service users using approved PMVA techniques (only when required).
• Help Service users lead a lifestyle that is valued and respected.
• Look for opportunities to help develop skills and participate in their local community.

*Company expectations*

• Participate in training and keeping up to date with current trends and development.
• Working to Company, Social Services, CQC and Supporting People standards.
• Attending meetings as required.
• Working flexible hours as appropriate to the needs and requirements of service users and the service including sleep-in duties, waking nights and unsociable hours.
• Be aware of and demonstrate an understanding of all Company and house policies and procedures, including emergency procedures, contacting on-call staff, confidentiality, disciplinary and complaints.
• Be subject to regular appraisal and supervision sessions and achieve any personal objectives and goals within an agreed timescale.

*Personal Development/Training*

New employees regardless of previous experience will be booked onto mandatory training courses before starting work in a service.  New Employees will be required to successfully complete the Support Worker Induction Pack and will then be able to work at some stage in the future towards a level 2 or level 3 Diploma in Health and Social care.  Staff new to the care sector will be required to work towards the Care Certificate.

*Criminal Records Bureau Enhanced Disclosure*

All employees of New Beginnings are required hold an Enhanced DBS.

*What we offer:*

Hourly Rates: £11.45 to £11.60

Sleep ins – £95.00

Bank Holiday hourly rate: £15.50

Meals paid whilst on shift.

Simply Health – after 6-month probation claim money back up to a certain amount on dental, optical, prescriptions, plus counselling sessions.

6 weeks paid holiday per year pro-rata (inclusive of bank holidays) Ad-hoc accrue 1 hour per 10 hours worked.

Equality and Diversity