Senior Commercial Operations Manager
SKILLS
FULL DESCRIPTION
We are currently looking for a Senior Commercial Operations Manager to join our Commercial team on a permanent full time contract.
You will lead the strategic planning and operational delivery of the [Employer hidden — view at passion-project.co.uk]’s vibrant outdoor commercial estate, overseeing a diverse portfolio of restaurants, a weekly food market, and seasonal pop-ups. You will be responsible for enhancing the reputation of [Employer hidden] as a destination by ensuring commercial operations are delivered to consistently high standards, aligned with organisational values and visitor expectations.
Key Responsibilities
- To oversee all operations for our outdoor commercial portfolio, ensuring the seamless delivery of our restaurants, food markets, and seasonal & ancillary pop-ups hitting targets. - To provide effective, inclusive leadership and line management of the Commercial Operations team, creating a positive, high-performance and collaborative culture where accountability, capability and continuous improvement are embedded. - To develop and drive entrepreneurial activity to the benefit of [Employer hidden], maximising operator and supplier relationships and identifying opportunities and collaborating with other departments. - To lead the delivery of commercial change, including operator transitions, refurbishments and compliance-led improvements, ensuring business continuity and income protection. - To ensure our outdoor estate consistently delivers a world-class visitor experience, aligning commercial operations with the [Employer hidden]’s core values and reputation.
Skills & Experience
- Proven experience delivering complex commercial operations within high-footfall, multi-site environments, with accountability for income, compliance and performance. - Experience leading teams and coordinating cross-functional stakeholders, including but not limited to commercial, property and legal colleagues, to deliver operational and contractual outcomes. - Proven delivery of restaurant openings, refurbishments, transitions or closures within live hospitality environments, managing risk, continuity of trade and reputation. - Strong practical understanding of food and beverage operations, including food safety, licensing, planning and front-of-house/back-of-house requirements. - Strong financial acumen, including budget management, forecasting, financial risk assessment and tracking of project budgets and milestones. - Ability to manage complex, fast-paced change programmes with material commercial impact, balancing competing priorities and making sound decisions under pressure. - Excellent communication and negotiation skills, with the ability to influence senior stakeholders, operators and partners while maintaining control in high-pressure environments.
Benefits
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following: - A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment - 28 days annual leave, plus bank holidays - Hybrid working model depending on operational requirements - Enhanced sick pay - Enhanced family leave benefits - Up to 30% discounts at onsite retail, food and beverage vendors - Staff ticket offers for SC events - Free entry to Hayward Gallery - Free/discounted entry with other reciprocal organisations - Free staff yoga