Customer Account Manager

🔒 Confidential Employer
Posted 19 March 2026
LOCATION
Basingstoke
TYPE
Full-time
LEVEL
Associate
SALARY
£32,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Industry Knowledge IT Literate Problem-solving Account Management

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk]

Location: Dummer, Basingstoke

Salary: £28,000 – £32,000 (DOE) + uncapped OTE £45-50,000

Customer Account Manager

- To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them - To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs - To identify up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month - To address customers’ needs and concerns as quickly and effectively as possible - To complete reviews with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with an aim to hit sales target by the end of each month - Project management of solution delivery and any escalations within the assigned customer base - To maintain accurate records on the CRM and utilise the required pipeline and quoting portals - Hit monthly sales target for new MRGP and renewals focus - Account Management of c.400 customers - Remote review meetings, opportunity seeking and end-to-end sales process - Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible - Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution - Full product portfolio knowledge to enable full solution selling ability

Skills Required

- Positive can-do attitude - Strong customer service skills - Strong communication skills - Comprehensive industry knowledge - Great attention to detail - IT Literate - Decision making skills - Proven problem-solving attitude - Honesty and integrity - Ability to prioritise workload

Benefits

  • 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
  • Extra day off for your birthday
  • Buy holiday scheme
  • Employee Assistance Programme
  • Free onsite parking
  • Enhanced company sick pay
  • Discounted retail vouchers
  • Reduced gym membership
  • Annual salary review
  • SCG mobile benefit
  • Employee referral bonus
  • Onsite canteen offering free croissants and freshly made soup
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