Café Assistant

Job Summary To Apply

Visit our jobs portal at wellingtonriding.co.uk/jobs to fill out our application form online

Reporting to: Café Supervisor

Overall Objective: To perform a variety of duties in the kitchen/cafe to ensure an excellent customer experience.

Hours of Work: Hours will vary according to the catering rota and may vary according to the event’s schedule.

DUTIES AND RESPONSIBILITIES

• Positively promote and protect the reputation of [Employer hidden] at all times.
• Assist the Café Supervisor to maximise sales by dealing with customer enquiries in a timely and efficient way.
• Take customer orders.
• Make coffee/tea using specialist equipment provided.
• Keep service counters and food cabinets clean, tidy and fully stocked.
• Inform Manager or Café Supervisor of low stock levels.
• Assist in the cleaning and clearing of tables.
• Use the dishwasher and wash up as necessary.
• Ensure the food & drinks are served to the correct temperature and portion size.
• Clean relevant service, preparation and storage areas using correct chemicals where appropriate and sign cleaning schedules as necessary. Must be completed at the end of every day.
• All refuse to be removed from the Kitchen/Café Counter and put into the correct refuse bins.
• Project a professional image to all internal and external customers ensuring correct grooming, and maintaining the dress code as per the uniform policy.
• Ensure that correct closedown procedure is followed ie. everything is left clean, tidy and secure, ready for the next days’ trade.

PERSONAL SPECIFICATION

• Friendly and approachable attitude.
• The position requires commitment, focus and reliability.
• You must be flexible with regards to everything duties and hours.
• Attention to detail and pride in your job.
• Sound communication skills.
• Ability to multi-task as necessary and work in a busy environment.
• Dealing with all clients in a professional manner .

HEALTH AND SAFETY

• Ensure all accidents and recorded in the relevant accident books.
• Use the correct handling and lifting procedures as outlined in the H&S Manual.
• To support safe working practices and observe the Employer’s Health & Safety Policy in all procedures and methods.
• Ensure all tasks are carried out in accordance with the café’s health, hygiene, quality and safety standards.

CUSTOMER SERVICE

• Serve all food from the counter using correct tools and presentation techniques.
• Should be personable to deal with customer queries and requests.
• Promote customer care through all actions and behaviours.
• To co-operate with all staff.
• To support safe working practices and observe the Employer’s Health & Safety policy.

ABOUT [Employer hidden]

We are an international competition venue and leading UK equestrian training centre with an outstanding reputation and luxury facilities. Attracting students & professionals from across the world our award winning school is British Horse Society approved. [Employer hidden] has a beautifully unique location set within 300 acres of the Duke of Wellington’s Hampshire estate.

OTHER INFORMATION

HOLIDAYS: 28 days including statutory holidays calculated on a pro-rata basis. Due to the needs of the business statutory holidays are considered to be normal working days. Holiday requests should be made in writing according to the holiday guidelines.

Excellent staff discounts are available across all Wellington Estate businesses including Wellington Country Park, Wellington Farm Shop, [Employer hidden], The Barns at Hook Wellington, The Iron Duke, Wellington Arms Hotel & Bruce’s Doggy Daycare