Customer Solutions Strategy & Commercial Lead

About [Employer hidden — view at passion-project.co.uk]:

[Employer hidden] 3D AI is a fast-growing, AI-first SaaS scaleup based in London, UK. We've built the world’s first 3D AI analytics & insights platform for the largest industry on earth, construction. Our cutting-edge software automates quality verification, manufacturing-style quantity tracking, construction progress, and predictive risk analysis in hours, generating intelligent digital twins previously missing from construction. This empowers global enterprise customers to access timely, connected insights, make informed decisions, and eliminate problems with speed, saving billions in cost, time, labour, and CO2 emissions.

We are on a mission to build a global category leader that creates substantial value for our customers, the planet and the global population, as 40% of the world’s CO2 originates from construction. To achieve this vision, we set ambitious goals, work hard as a team, and believe that anything is possible!

The Role:

fueled by our exponential growth and market demand, we are seeking a strategic, results-oriented, and customer-focused Solutions Strategy & Commercial Lead to join our team. In this senior customer-facing role, you will combine consulting toolkit (decks, win plans, ROI cases, and executive storytelling) with technical knowledge of SaaS and construction workflows to engage enterprise stakeholders, demo the product, and shape value-driven solutions. Post-sale, you willown the customer lifecycle,from onboarding and delivery through long-term expansion, ensuring measurable outcomes, strong executive relationships, and continuous growth.

This role offers base salary, variable compensationlinked to commercial KPIs,and equity.As we expand globally, you will also gain the opportunity to take on greater responsibility.

Preference for candidates with UK work authorization, though we can sponsor exceptional candidates.

What You Will Do:

1) Sales and Business Development Support

• Create and present high-quality decks, account win plans, proposals, contracts and other materials.
• Joint sales calls, lead product demos, and answer product, technical & commercial questions.
• Proactively generate leads, represent [Employer hidden] at events and meetings, and execute account-based marketing initiatives.

2) Customer Delivery & Success Ownership

• Develop delivery plans for enterprise customers, and lead execution ensuring fast onboarding, measurable outcomes, and long-term adoption.
• Ensure adoption across different user groups by aligning business processes with product capabilities, and developing training, workflows and and execution playbooks.
• Identify and resolve issues, collect feedback, and triage new feature requests.
• Continuously demonstrate [Employer hidden]'s value and drive upsell and cross-sell opportunities in collaboration with account managers, or directly.
• Act as a trusted advisor for delivery, tech and executive teams.

3) Customer Strategy & Commercial Growth

• Build executive-ready ROI cases, strategic decks, and success plans.
• Develop deep industry knowledge across the construction, real estate, data center space, and translate insights into measurable customer strategies, KPIs, and processes.
• Maintain accurate CRM records, account plans, and success metrics, driving renewals and net revenue retention.
• Contribute to customer-related strategic and operational initiatives, including pricing, product positioning, and new market entry.

Your Core Qualifications:

- 9 years’ experience in commercial/Strategy, SaaS, and and Contech/Proptech roles, ideally with exposure to both enterprise sales and customer success/delivery.

- Strong consulting toolkit: expert in structured problem solving, structured presentations, ROI models and business cases for different buyer groups, from engineers to senior executives.

- Solid technical credibility: deep understanding of construction management processes, enterprise SaaS, and data workflows, plus proficiency in HubSpot, PowerPoint and Excel.

- Excellent communication and stakeholder management skills, with a proven track record of influencing and presenting to senior executives.

- Strong commercial acumen (comfortable with contracts, financial models, proposals and account strategy), and project management skills (able to deliver complex plans with agility and autonomy).

- You thrive in fast-paced, hands-on and evolving enviroments.

Any of the following is a plus:

- Experience in Contech or Proptech, exposure to enterprise SaaS sales, or supply chain strategy.

- Bachelor’s degree in Civil, Mechanical, or Electrical engineering, and/or MBA from a top school.

- Fluency in German, Arabic or French.

- Drive to challenge yourself and the status quo to deliver impact.

How to apply:

Please provide a CV, a short statement on your motivations, the value you'll bring, and your construction and commercial experience. Confirm your UK work authorization status.

Due to a high number of applications, only shortlisted candidates will be contacted.