Customer Service Administrator

About [Employer hidden — view at passion-project.co.uk]

As part of Fintel Services, we are one of the UK’s leading providers of residential survey, valuation and panel management services. Our RICS‑qualified surveyors deliver high‑quality property insights and support lenders, advisers and consumers through valuations, buyer reports, building surveys and independent assessments.

Are you organised, confident on the phone, and enjoy helping people? 

We’re looking for a friendly and reliable Customer Service Administrator to join our busy booking team.

Role Overview:

When someone applies for a mortgage, their home often needs a valuation. That’s where we come in. Our job is to contact the customer or tenant and book the appointment with one of our surveyors.  You'll be communicating via phone and email with a variety of stakeholders including the house occupier, banks, other lenders and mortgage brokers.

Application Deadline
: March 31, 2026

Department
: Operations

Employment Type
: Permanent - Full Time

Location
: Derby

Address
: Weston House, Bradgate Park View, Chellaston, Derbyshire, DE73 5UJ
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Workplace type
: Hybrid

Reporting To
: Senior Operations Manager

What you'll do

• Call and email customers to arrange their property valuation appointments
• Book those appointments into our system quickly and accurately
• Plan surveyors’ diaries to make the most of their time and travel
• Help customers with any questions in a friendly and professional way
• Work closely with colleagues and surveyors to keep everything running smoothly

What you'll need to succeed:

Essential requirements:

• Clear and confident communicator
• Proficient using MS Office including Outlook, Teams and Word
• Educated to Grade C / 4 or above at GCSE level (or equivalent) in English and Maths

Your Approach

• Well organised
• A team plater - always happy to support others
• Friendly, patienct and professional

Important to know:

Location:

This is a full-time, permanent position working Monday to Friday. Your working days in the office are Tuesdays, Wednesdays and Thursdays while you can work from home on Mondays and Fridays.

Our working hours are 8.30am to 5pm with an hour for lunch.

Right to Work:

Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.