Care Coordinator: Mental Health, Care Home and Cancer Care

Care Coordinator: Mental Health, Care Home and Cancer Care in Hornsea

Hornsea

Full-Time

30000 - 42000 £ / year (est.)

No home office possible

At a Glance

• Tasks: Support patients with complex needs in mental health, care homes, and cancer care.
• Company: Join a forward-thinking medical group dedicated to high-quality patient care.
• Benefits: Gain valuable experience, develop skills, and make a real difference in people's lives.
• Why this job: Be a vital part of a compassionate team improving community health outcomes.
• Qualifications: Experience in healthcare or related fields; strong communication and organisational skills.
• Other info: Opportunities for personal development and career growth in a supportive environment.

The predicted salary is between 30000 - 42000 £ per year.

Join our team as an ARRS funded Care Coordinator and play a role in shaping high quality, person-centred care for some of the people who need it most. A rewarding role centred on supporting patients with their care and improving access to services.

In this role, you'll make a meaningful difference by supporting patients with complex needs, with a focus on:

• Mental Health: Supporting individuals on Severe Mental Illness (SMI) registers, coordinating recall processes, and ensuring they receive the right care at the right time.
• Care Homes: Acting as a link for care home residents by coordinating MDTs, streamlining care planning, and ensuring timely follow-up.
• Cancer Care: Helping to improve early diagnosis and proactive care through referral tracking, safety-netting, supporting screening uptake, and contributing to cancer-focused quality improvement initiatives.

As a Care Coordinator, you'll be an essential point of contact for patients, carers, and partner organisations. You'll work closely with GPs, nurses, pharmacists, social prescribers, care home teams, and wider Primary Care Network (PCN) colleagues to deliver seamless, joined-up care. Your work will directly help to improve outcomes and patient experience in our community.

If you're interested in making care more connected, compassionate, and effective and you enjoy working within a supportive multidisciplinary team this role offers the perfect opportunity to grow, learn, and genuinely improve lives.

Main duties of the job

• Work in line with PCN-directed priorities, supporting practice and network objectives.
• Work with the Lead GP and Clinical Pharmacist to support delivery of care requirements for patients on the SMI register, including agreed QOF/DES processes.
• Develop and maintain relationships with Care Home Managers and senior staff as a named point of contact for general coordination queries, medications, and visit requests.
• The post holder will contribute to cancer early diagnosis and cancer care coordination activity aligned to PCN/practice priorities, including (where applicable) participation in the Humber and North Yorkshire Cancer Incentive Scheme.

About us

[Employer hidden — view at passion-project.co.uk] Group is a large organisation based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Yorkshire Coast and Wolds PCN in East Yorkshire and Symphonie PCN in Hull, we are a forward-thinking organisation striving to provide high quality patient care. The Team is led by 9 GP-Partners, with support from salaried GPs, Advanced Clinical Practitioners, Nurse-Prescribers, Long-term Conditions Nurses and Healthcare Assistants. The clinical team is supported by trained Care Navigators, Dispensers and Administrators. We encourage and support the personal development of staff and are looking for the right people to fit with our team.

Job responsibilities

• Work in line with PCN-directed priorities, supporting practice and network objectives.
• Support delivery of QOF, DES, LES and other contractual requirements, ensuring appropriate coordination, recording, and follow-up.
• Liaise with Care Coordinators and relevant leads across the PCN to share learning and develop best practice.
• Proactively identify and support defined patient cohorts, using EMIS searches, Population Manager, and agreed decision-support tools.
• Maintain regular and consistent communication with the lead GP(s) regarding patient progress, risks, or unmet needs.
• Liaise with patients registered and usual GPs to ensure agreed actions are completed.
• Act as the first point of contact for patients in Care Homes or on the care coordination caseload in relation to their care.
• Coordinate care through direct liaison with multi-agency partners, including community services, mental health services, and social care.
• Refer patients to PCN Social Prescribing Link Workers where appropriate.
• Support patient and carer engagement, including collating feedback on experiences to inform service improvement.
• Help people to manage their needs by answering queries, providing reassurance, and facilitating access to services.
• Provide coordination and navigation for patients and carers across health and care services, working closely with other primary care roles.
• Contribute to the development of the Care Coordinator role within the practice and support consistent, reliable processes.
• Maintain strong engagement with all practice staff and encourage best practice.
• Support national screening programmes to improve uptake and reduce inequalities.
• Complete all mandatory and role-specific training.
• Undertake other reasonable duties commensurate with the role.

Mental Health aspects of the role:

• Use EMIS Population Manager and patient searches to identify patients requiring review, contact, or follow-up.
• Work with the Lead GP and Clinical Pharmacist to support delivery of care requirements for patients on the SMI register, including agreed QOF/DES processes.
• Develop, operate, and maintain call/recall systems for SMI patients to support timely care delivery and accurate recording.
• Act as a link between patients, carers, the practice, social prescribing, and other services, escalating concerns appropriately.
• Support continuity by ensuring follow-up actions are completed and clearly documented.

Care Home aspects of the role:

• Develop and maintain relationships with Care Home Managers and senior staff as a named point of contact for general coordination queries, medications, and visit requests.
• Provide a link between residents/carers, practice, community teams, and other services.
• Support regular ward rounds and virtual ward rounds with named GPs for each care home, ensuring:
• Coordination of schedules and lists
• Information gathering in advance
• Accurate recording of outcomes
• Follow-up of agreed actions
• Work closely with the Nurse Manager and practice nursing team to support residents with long-term conditions.
• Run and act on agreed searches/reports to identify gaps in:
• Care plans and reviews
• RESPECT forms / advance care planning documentation
• Monitoring requirements
• Medication reviews (in liaison with the Clinical Pharmacist)
• Coordinate plans with the named GP(s), nursing team and pharmacist to address identified gaps.
• Support development of additional coordination pathways as agreed (e.g., frailty/deterioration tracking in care homes; cancer pathway navigation; targeted screening and inequality-focused outreach), in line with PCN priorities and capacity.

Cancer Care Coordination aspects of the role:

• The post holder will contribute to cancer early diagnosis and cancer care coordination activity aligned to PCN/practice priorities, including (where applicable) participation in the Humber and North Yorkshire Cancer Incentive Scheme.
• Work with the PCN Clinical Cancer Lead (GP) and practice leadership to ensure cancer-related actions are coordinated and progressed.
• Support implementation of practice/PCN processes that improve timeliness and completeness of:
• Urgent Suspected Cancer (2WW) referral tracking
• Follow-up of investigations (e.g., FIT, imaging, blood tests where relevant)
• Communication with patients who have outstanding actions
• Support the review and improvement of practice safety-netting systems, particularly for:
• Patients with repeated presentations
• Support screening uptake initiatives, including:
• Identifying patients with missing/unclear screening status or contact details
• Supporting targeted messaging/letters/texts to patients entering new screening cohorts
• Working with the team to address inequalities in uptake (e.g., LD/SMI groups)
• Support improvements in smoking status recording by:
• Running searches to identify missing smoking status
• Coordinating opportunistic prompts and messaging processes
• Liaising with social prescribing / cessation support routes where appropriate
• Liaise with PCN and Cancer Alliance contacts (as directed) to support reporting completeness, sharing of resources, and coordination of cancer-related improvement activities.

Note: The Care Coordinator does not provide clinical advice about cancer symptoms or referrals. Any clinical concerns identified during coordination activity must be escalated promptly to the responsible GP/clinical team.

Person Specification

Skills and personal qualities

• Ability to organise, plan and prioritise on own initiative, including meeting deadlines when under pressure.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders including the delivery of training, representing PCN at meetings, taking minutes, writing protocols.
• Ability to work within practice policies, protocols and scope boundaries both individually and as part of a team.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the wider system.
• Ability to identify risk and assess/manage risk when working with individuals.
• Ability to support people in a way that inspires trust and confidence.
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Creative problem solver and willing to search for hard-to-find information.

Experience

• Experience of supporting people, their families and carers in a related role (including volunteering/unpaid work).
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work).
• Experience of data collection and providing monitoring information to assess the impact of services.
• Experience of driving change forward within safe systems through accurate tracking, follow-up and documentation.
• Experience of partnership/collaborative/multi-disciplinary working and of building relationships across a variety of organisations.
• Experience of using EMIS Web, SystmOne or other clinical systems.

Knowledge and understanding

• Knowledge of the personalised care approach.
• Understanding of confidentiality, data protection and safeguarding.
• Knowledge/familiarity with medical terminology.
• Knowledge of general practice clinical systems, preferably EMIS Web.

Qualifications

• NVQ Level 3 or related qualification.
• Evidence of professional and personal development, showing commitment to improve skills and abilities in new areas of work.

General

• Access to own transport and ability to travel across the locality on a regular basis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Care Coordinator: Mental Health, Care Home and Cancer Care in Hornsea employer: [Employer hidden] Group

[Employer hidden] Group is an exceptional employer located in Hornsea, dedicated to providing high-quality, person-centred care. With a strong emphasis on employee development and a supportive multidisciplinary team environment, staff are encouraged to grow and learn while making a meaningful impact on the lives of patients with complex needs. The organisation's commitment to collaboration and innovation in healthcare ensures that employees can thrive in their roles, contributing to improved patient outcomes in the community.

Contact Detail:

[Employer hidden] Group Recruiting Team

View [Employer hidden] Group Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Care Coordinator: Mental Health, Care Home and Cancer Care in Hornsea

✨Tip Number 1

Network like a pro! Reach out to people in the mental health and care sectors, especially those already working at [Employer hidden] Group. A friendly chat can open doors and give you insights that might just land you an interview.

✨Tip Number 2

Show your passion for patient care! When you get the chance to speak with potential employers, share your experiences and how they align with the role of a Care Coordinator. Let them see your commitment to making a difference in people's lives.

✨Tip Number 3

Prepare for interviews by brushing up on your knowledge of care coordination and the specific needs of patients with mental health issues, cancer care, and those in care homes. Being well-informed will help you stand out as a candidate who truly understands the role.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to high-quality, person-centred care.

We think you need these skills to ace Care Coordinator: Mental Health, Care Home and Cancer Care in Hornsea

Care Coordination

Mental Health Support

Communication Skills

Relationship Building

Data Collection and Monitoring

Problem-Solving Skills

EMIS Web Proficiency

Multi-Disciplinary Team Collaboration

Patient Engagement

Knowledge of Medical Terminology

Organisational Skills

Confidentiality and Data Protection Awareness

Adaptability

Understanding of Personalised Care Approach

Some tips for your application 🫡

Tailor Your Application:

Make sure to customise your application to highlight how your skills and experiences align with the Care Coordinator role. Use keywords from the job description to show that you understand what we're looking for.

Showcase Your Experience:

Don’t just list your previous jobs; explain how your past experiences have prepared you for this role. Whether it’s working with mental health, care homes, or cancer care, we want to see how you can make a difference.

Be Clear and Concise:

Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for patient care shines through!

Apply Through Our Website:

We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!

How to prepare for a job interview at [Employer hidden] Group

✨Know Your Stuff

Make sure you understand the key responsibilities of a Care Coordinator, especially around mental health, care homes, and cancer care. Brush up on relevant medical terminology and the personalised care approach, as this will show your commitment to the role.

✨Showcase Your Communication Skills

Since you'll be liaising with various stakeholders, practice articulating how you would communicate effectively with patients, families, and healthcare professionals. Think of examples from your past experiences where you successfully navigated complex conversations.

✨Demonstrate Team Spirit

This role is all about working within a multidisciplinary team. Be ready to discuss how you've collaborated with others in previous roles. Highlight any experience you have in building relationships across different organisations, as this will be crucial for success.

✨Prepare Questions

Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to patient care and how they support their staff's development. This shows you're genuinely interested in the role and want to ensure it's the right fit for you.

Care Coordinator: Mental Health, Care Home and Cancer Care in Hornsea

[Employer hidden] Group

Location: Hornsea