Customer Support Coordinator (German- and French-speaking)

🔒 Confidential Employer
Posted 19 March 2026
LOCATION
London, Islington
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£31,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

German French Customer Service Communication Skills Excel Powerpoint

FULL DESCRIPTION

Customer Support Coordinator (German- and French-speaking) at [Employer hidden — view at passion-project.co.uk] in London, Islington (Hybrid)

Your Responsibilities

Respond to customer queries via phone, email and chat in a timely and professional manner.
Trouble shoot and resolve customer issues ensuring a positive customer experience.
Collaborate with other departments to escalate and resolve complex issues.
Management of customer engagement tool.
Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Your Capabilities and Skills

Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language
Experience in customer service or similar customer-oriented jobs
Team player with excellent communication skills, and the ability to thrive working in a remote team.
Comfortable working in a fast-paced team setting.
Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.

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