Project Manager

About The Role

Join [Employer hidden — view at passion-project.co.uk] & Help Shape the Future of Renewable Energy!

Job Purpose

To oversee and manage all operational deliveries across all national locations, to manage all site /supervisors across all work streams within social housing sector, Retrofit, Energy Efficiency, Renewable energy term contracts. Also to manage whole house retrofit contracts in line with PAS2030/2035. To manage delivery of all services and high levels of commercial control and customer/client satisfaction.

Key Responsibilities

• Manage Senior Site Managers/Site Managers to ensure contract compliance across all work streams and business activities.
• Train, develop, and guide senior site managers, site managers & junior project managers.
• Build and maintain a first-class customer experience across all engagements.
• Support department managers and direct reports.
• Continuously improve and apply [Employer hidden] business/quality processes in service delivery.
• Manage end-to-end processes for works, ensuring efficiency and compliance.
• Arrange, manage, and enforce meeting schedules and action plans.
• Develop and deliver training on commercial awareness, forecasting, budgeting, and planning.
• Improve client reporting, WIP, IT interfaces, and overall customer satisfaction.
• Organise and host client meetings and briefings.
• Oversee training plans, appraisals, recruitment, and disciplinary actions for team members.
• Collaborate with operational and commercial teams to enhance relationships and delivery.
• Provide detailed forecasting and reporting to the Operations Manager on a weekly/monthly/quarterly basis.
• Plan and manage programmes of works across all retrofit contracts in England.
• Ensure timely business processes via Protean/management systems for valuations, invoicing, and work closeouts.
• Manage client escalations, contractual issues, and process improvements proactively.

Skills/Qualifications

• Minimum of 5 years’ experience at a management level, ideally as a contract manager.
• Proven track record managing contracts with turnover exceeding £3M.
• Strong commercial management skills, including forecasting and PNL analysis.
• Formal qualifications in operational management, with technical training in [Employer hidden] disciplines (Gas, Electrical, Retrofit).
• Experience managing installation, maintenance, and project work streams.
• Knowledge of accounting, NHF/SORs, and process management in the social housing sector.
• Proven expertise in customer service.
• IT proficiency with management systems, KPIs, WIP, and service innovation.
• Understanding of JCT, MTC, NEC, and partnership contracts.
• Compliance and process management knowledge in social housing

Personal Attributes

• You pride yourself on truth and share knowledge for the greater good.
• You are committed to improvement and are an active team participant.
• You accept responsibility for your role and promote ownership in others.
• You have a desire to be successful and achieve goals, whether small or large.

About You

About Us

About Us

Established in 2007, [Employer hidden] has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, [Employer hidden] is an industry leader in renewable energy installations, dedicated to innovation and excellence.

What We Offer

• Pension Scheme: Auto-enrolment after probation.
• Flexible Annual Leave: Option to buy or sell leave after probation.
• Professional Development: Access to in-house and external training.
• Employee Assistance Programme: 24/7 support.
• Refer a Friend Bonus: Reward scheme for successful referrals.
• Parking: Available at office locations.

Why Choose [Employer hidden]?

Skill Development: Access to training programmes, coaching, and mentoring.

Career Growth: Clear pathways for personal and professional advancement.

Long-Term Contracts: Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.