Service Field Labor Productivity Lead (d/f/m)
SKILLS
FULL DESCRIPTION
# Service Field Labor Productivity Lead (d/f/m)
[Employer hidden — view at passion-project.co.uk] Ltd — London, England, United Kingdom
Who we are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
As the Service Field Productivity Lead, you will significantly enhance the efficiency of our maintenance, repair, and modernization operations. Your key responsibilities include:
Productivity Monitoring & Improvement
- Analyze performance data to identify opportunities for improving field efficiency.
- Develop and implement action plans for underperforming countries/entities.
- Promote digital solutions to enhance maintenance efficiency.
Team Leadership & Development
- Train and mentor field service supervisors on productivity best practices.
- Foster a culture of accountability, continuous improvement, and safety.
Cross-Functional Collaboration
- Act as a liaison between service field operations in various countries and EA service field operations.
- Collaborate with local entities to set targets for essential service metrics.
- Provide technical support to local entities as needed.
Who we are looking for
We are looking for a candidate who meets the following qualifications:
Educational Background
- A degree in Engineering, Business Administration, or a related field is preferred.
Experience
- Proven experience in field service operations, focusing on productivity improvement and team leadership.
- Familiarity with maintenance practices, particularly in the elevator industry, is highly advantageous.
Skills
- Analytical Skills: Ability to analyze performance data and derive actionable insights.
- Leadership Abilities: Strong leadership skills with a demonstrated ability to train and motivate teams.
- Communication Skills: Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams.
- Problem-Solving Skills: A proactive approach to identifying issues and implementing corrective actions.
Personal Attributes
- A commitment to safety and quality in all operations.
- A continuous improvement mindset with a passion for driving efficiencies.
What we offer
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
| | |
| --- | --- |
| Posting date: | 2025/12/18 |
| Experience level: | Experienced professionals |
| Contract limitation: | Permanent, Full Time |
| Work Modality: | Hybrid |
| Job family: | Engineering and Site Operations |
| Industry: | Engineering & urban mobility |
| Job number: | UK_IRL_TKE00090 |
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Unsolicited Submissions from Recruitment Agencies and Third Parties
TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.
Benefits
Health and Safety
Highest standards and a wide range of health promotion and healthcare activities.
Highest standards and a wide range of health promotion and healthcare activities.
Pension
We have various financial models to give you individual support.
We have various financial models to give you individual support.
Collaboration
Collegiality is of huge importance – we treat everyone with respect and appreciation.
Collegiality is of huge importance – we treat everyone with respect and appreciation.
Development
Training and education programs to help you develop professionally and personally.
Training and education programs to help you develop professionally and personally.
Compensation and benefits
Fair working conditions and competitive pay are an important basis for us.
Fair working conditions and competitive pay are an important basis for us.
Diversity
We promote an open and tolerant work culture.
We promote an open and tolerant work culture.
Work Life Balance
We guarantee regular working hours to support work-life balance.
We guarantee regular working hours to support work-life balance.
Creative leeway
We offer a work environment in which you can try out new solutions in a no blame culture.
We offer a work environment in which you can try out new solutions in a no blame culture.
Vacation and paid time off
Paid vacation, sick leave and personal days.
Paid vacation, sick leave and personal days.
Sustainability
We act with responsibility and environmental awareness.
We act with responsibility and environmental awareness.
Onboarding
Individual and personal support to help you get started in your new job.
Individual and personal support to help you get started in your new job.
Who we are
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9.3 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.
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Diversity, Equity & Inclusion
At TK Elevator, we understand, respect and appreciate that everyone is different. We value everyone as an individual. We believe that when our employees bring their authentic selves to work, and we recognize them as such, we strive to nurture a culture characterized by equal opportunities, mutual trust and respect.
At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.
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Apply now
Apply now and advance your career with a job that challenges you and offers many extras
You can find this job ad online at
https://jobs.tkelevator.com/en/job/Service-Field-Labor-Productivity-Lead-d_f_m-London?id=940458
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