Keyholder

🔒 Confidential Employer
Posted 13 January 2026
LOCATION
Bloomsbury
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Brand Ambassadorship Visual Merchandising KPI Management Team Training Risk Assessment Store Operations Stock Management

FULL DESCRIPTION

As a Keyholder, you will support store operations, maximize sales, and uphold brand standards. Responsibilities include customer service, brand representation, visual merchandising, KPI management, team training, risk assessment, and stock management. The role involves opening/closing the store and minimizing stock loss.

ROLE OVERVIEW

As a Keyholder you will help and support the day-to-day performance of all aspects of store operations. You will be expected to use your initiative to support the delivery of the brand’s performance and cultural expectations to fully maximise its sales potential / profitability and help ensure delivery of the brand’s visual expectations and standards.

You will be an ambassador for the brand’s culture both in your appearance and behaviour and will be expected to develop your team to the same standards.

ROLE IN DETAIL (Subject to change from time to time)

  • Deliver [Employer hidden — view at passion-project.co.uk]’s Customer Service expectation both personally and through the team.
  • You will be a Brand Ambassador, always representing [Employer hidden] both visually and behaviourally.
  • Support delivery of [Employer hidden]’s Brand Visual expectation using all information available.
  • Contribute towards detailed feedback to key liaisons regarding stock performance.
  • Support the store in achieving and delivering Management KPI targets.
  • Support delivery of an excellent back of house operation and facilitates optimal trading results in a secure fashion.
  • Support delivery of all necessary training and development to the team to ensure they have the capability to perform to expected levels.
  • Seek development and training of own skills set to continually improve performance.
  • Ensure a safe and healthy working environment for all the team with a focus on risk assessment and ensuring a high level of housekeeping.
  • As Keyholder, you will be expected to open and close the store in a safe and secure manner as per the store’s procedures.
  • You will be expected to support Store in minimising stock loss either by theft or by administration using the store’ guidelines.
  • Any other duties deemed necessary for the role.

PERSONAL QUALITIES

HONEST COMMUNICATION: straight talking, demonstrate humility and respect, challenge constructively, create transparency, acknowledge & resolve mistakes, maintain commitments and to be accountable

INTEGRITY: To be honest, with strong moral and ethical principles and values.

DRIVE: show relentless determination to drive delivery & excel

POSITIVE MINDSET: achieve results with a positive energy and can-do attitude, overcome challenges and Influence others positively

PRIORITISE QUALITY: less is more, an obsessive attention to the detail

SUPPORT: challenge and encourage colleagues, celebrate success and focus on positives

WE OFFER:

20 days annual leave plus bank holidays

A contributory Company pension scheme

Cycle to work scheme

Company discount

Uniform allowance

Employee Assistance Programme

Sign up free — access 45,000+ UK sponsor-licensed jobs