Fire & Security Engineering Supervisor

FIRE & SECURITY ENGINEERING SUPERVISOR

Area Engineering Supervisor to assist the Regional Manager in delivering performance, motivation and excellent customer service to Kings customers. Providing a field-based link between the Service department(office) and security Engineers, including Fire.

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LOCATION: Scotland

Key Purpose of the Job

Area Engineering Supervisor to assist the Regional Manager in delivering performance, motivation and excellent customer service to Kings customers. Providing a field-based link between the Service department(office) and security Engineers, including Fire.

Key Job Responsibilities

• Support the REM and Installation Manager (IM – where requested) in all aspects of the business.
• Assist schedulers with Engineer skill matrix to maximise SLA & KPI performance.
• Assist the teams in case of sickness, leave or resource problems.
• Attend operational meetings with or in place of REM.
• Assist with field-based Engineers Performance Appraisals
• Monitor poor performance and develop improvement plans locally, assist with improvement of Engineer performance by application of company procedures where necessary.
• Support Engineers technically and assist with problematic sites to resolve any issues.
• Assist the REM and/or IM with project planning/implementation.
• Rota management of call out to provide each region with full cover.
• Carry out Security Engineer & Technical audits, meter calibration & ladder inspections in line with the company planner to ensure 100% compliance.
• Carry out Subcontractor audits, ensuring performance is in line with standards and KST requirements in terms of quality and 100% compliance. Provide detailed reports and feedback on Sub-Contractor installations.
• Carry out fleet audits and stock take of team vehicles in line with company procedures.
• Field based management for any complaints and attend site/customer meetings where required.
• Assist with timesheet submission before the agreed deadline for approval.
• Assisting the REM with Engineer timekeeping and monitored via company tools/applications.
• Support the REM & IM in all aspects of service and installation delivery.
• Assist to recruit, motivate, manage and retain a highly skilled Fire and Security Engineering resource within their area.

Essential requirements for the job

• Customer focused.
• Excellent people skills
• PC Literate
• Team player
• Strong interpersonal and communication skills
• Self-motivated and confident
• Ability to prioritise workloads
• Exceed all tasks given
• Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
• Ability to work within a continually changing environment
• Basic Fire Systems knowledge

Desirable requirements for the job

• Network/IP based product experience
• Candidate to have a minimum of 3 years’ experience across multiple disciplines including Intruder, CCTV, Access Control & Fire.
• Understanding of all current industry standards across all disciplines

Benefits

• Performance Related Bonus – opportunity to earn up to additional £2,000 yearly (paid quarterly)
• High OTE available
• Paid Travel time after 30 minutes
• Paid Overtime at premium rate
• Standby allowance for on call
• Full Remote Technical Support
• Company Car with private use option
• Life Insurance
• Company Health Care Plan
• 25 days holiday + 8 bank holidays
• Day back in lieu when bank holiday worked
• Immediate start available
• Career development opportunities
• Referral Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
• Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings carry out recruitment, we do so as an Equal Opportunity Employer.