Professional Services & Customer Advisory Consultant

Professional Services & Customer Advisory Consultant

£45,000 - £50,000

UK Remote

Are you passionate about education and customer success? Join [Employer hidden — view at passion-project.co.uk] as a Customer Advisory and Professional Services Consultant to support our current and new Customers unlock the full potential of our EBS system.

About [Employer hidden]

[Employer hidden] is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

[Employer hidden] EBS is a modular student information system (SIS) designed for further education, Higher Education and vocational training organisations to manage and streamline student data, operations, and engagement. It provides a single, cohesive view of an institution’s learners, staff, and processes, with real-time reporting and customisable functionality due to the modular-based design.

The Role:

We’re looking for a dynamic professional to support customers in successful implementation of our EBS software and encourage strategic customer engagement. This role combines, project delivery, ongoing consultancy and customer advise and support, to ensure customers achieve maximum value from our solutions.

We are looking for people who can demonstrate the following skills and experience:

• Project Management with the ability to plan, manage, and deliver projects within scope, time, and budget.
• Providing software training, consultancy and advisory and services with the goal of empowering customer to optimise their software usage.
• Ability to drive effective engagement with stakeholders at various levels and build collaborative relationships, with a focus on strategic product adoption and expansion.
• Influencing internal product development and service improvements.
• Supporting business development in pre-sales activities, including demonstrations and tender responses.
• Managing customer incidents and escalations, ensuring timely resolution and clear communication.
• Confident working independently and in a remote environment.

It would be great if you had:

Working knowledge of our EBS software, OR Experience working with another student information system.

What can [Employer hidden] offer you?

We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, [Employer hidden] celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants -[Employer hidden] reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.