Level 3 Hospitality Supervisor Apprenticeship
SKILLS
FULL DESCRIPTION
Level 3 Hospitality Supervisor Apprenticeship
Develop hospitality leaders who raise standards and boost performance.
Train an apprentice
Programme Overview
Introduction
Hospitality is fast-paced, customer-driven and constantly evolving. That’s why supervisors are such a critical part of your leadership team.
This Level 3 apprenticeship equips them with the core knowledge, skills and behaviours to motivate others, uphold standards and deliver consistently excellent service – all while keeping waste low, income high and customers coming back.
Delivered through Remit's award-winning Leadership Academy, this blended learning programme includes group masterclasses, one-to-ones, and a learning platform packed with digital resources. Supervisors are supported throughout by a dedicated Development Coach who ensures every lesson is applied in the workplace – driving real improvement across your business.
This is more than people management. It’s practical leadership training with a commercial mindset, helping your supervisors take ownership of results, motivate their teams, and help your business thrive.
What's covered?
- Applied leadership training across service, business and people
- Vision, values, personal development and brand standards
- Leadership styles and motivational techniques
- Waste reduction and environmental best practice
- Cellar excellence and alcohol safety
- Business objectives, customer profiles and service trends
- Equality, diversity and inclusive supervision
- Safe food and beverage handling, menu knowledge and upselling
- Using data, technology and customer feedback to improve service
- Understanding financial impact, minimising loss, managing KPIs
Who is this for?
- Team leaders and junior managers in bars, hotels, restaurants or catering
- Supervisors ready to step up into more formal leadership roles
- Staff leading shifts or mentoring team members on the floor
- Employers building internal leadership pathways and future managers
- Hospitality operations with a focus on people, performance and customer experience
Assessment
- On-Demand Test – 2-hour multiple choice exam with scenario-based questions
- Practical Observation – 4-hour real-time assessment of workplace performance
- Business Project – Report and presentation based on a real improvement initiative
- Professional Discussion – Reflective conversation underpinned by a portfolio of evidence
Qualifications Gained
- Level 3 Hospitality Supervisor Apprenticeship
- Functional Skills in English and Maths (if required)
Develop hospitality leaders who raise standards and boost performance.
Train an apprentice
How this Apprenticeship Adds Value
Develop Front-Line Leaders Who Deliver More Than Service
Train supervisors who manage people, elevate service, and drive operational results - without stepping off the floor.
This Level 3 apprenticeship helps you grow high-potential team members into confident, capable supervisors. From motivating teams to managing service and solving problems, learners gain the tools, behaviours and mindset needed to lead within a fast-paced hospitality environment - while reflecting your values and business model.
How long does it take?
How is training delivered?
What does EPA involve?
How much off-the-job training is required?
What support is available?
Can we align this to our brand values?
Do supervisors need prior qualifications?
What’s the ROI for our business?
Why Employers Choose This Programme
Stronger Leadership
Supervisors learn how to lead by example - managing service, mentoring team members and keeping operations running smoothly.
Business-Aligned Learning
Every project and coaching session is contextualised to your systems, values and goals - so learning sticks.
Smarter Service
Learners are trained to use feedback, data and guest insights to spot opportunities and improve experiences.
Retention & Progression
By offering development and recognition, you’re giving staff a reason to stay, grow, and lead within your brand.
Ready for Impact
Every apprentice delivers a project focused on a real workplace improvement - so your business benefits along the way.
Trackable ROI
Build your own talent pipeline, reduce reliance on agencies, and cut recruitment costs - while shaping your future leaders.
Develop hospitality leaders who raise standards and boost performance.
Train an apprentice
Leadership Built on Action
This isn’t just a course - it’s a business investment.
The Level 3 Hospitality Supervisor Apprenticeship helps you shape reliable, motivated, and commercially aware team leaders who can guide others, solve problems, and raise service standards. With tailored learning and real-world application, we develop confident leaders your team and guests will notice.
Talk to the team
Sue Burton
Apprenticeships Manager, David Lloyd Leisure
“
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
Jemelle Bish
Career Development Manager - Stonegate Group
“
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Start Building Leadership from Within
Let’s talk about developing your next generation of hospitality managers.
Fill in the form and we’ll help you find the right learners or upskill current team members. With on-the-job delivery and real-world impact, this apprenticeship grows leaders who stay, perform, and inspire.
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One of our expert team will be in touch to discuss next steps.
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Step up, stand out and lead your team with confidence.
Become an apprentice
Programme Overview
Introduction
Already working in hospitality and ready to level up?
This apprenticeship helps you build the leadership skills, knowledge and confidence to become a brilliant supervisor. Whether you’re leading shifts in a restaurant, managing a bar team, or supervising events, this programme gives you everything you need to take that next step.
Delivered through Remit's Leadership Academy, you’ll learn through virtual workshops, personal coaching and real-world experience – all while getting paid. From managing a team and delivering top-notch customer service, to handling risk, boosting sales and making your workplace better, you’ll be supported every step of the way.
You don’t need to have all the answers – just the drive to grow and the willingness to lead. This is your launchpad to something bigger.
What's covered?
Everything you need to succeed as a confident, capable hospitality supervisor
- Vision, values, personal development and brand standards
- Leadership styles and motivational techniques
- Waste reduction and environmental best practice
- Cellar excellence and alcohol safety
- Business objectives, customer profiles and service trends
- Equality, diversity and inclusive supervision
- Safe food and beverage handling, menu knowledge and upselling
- Using data, technology and customer feedback to improve service
- Understanding financial impact, minimising loss, managing KPIs
Who is this for?
- Hospitality team members ready to take on more responsibility
- Anyone running shifts, mentoring others or supervising service
- People working in restaurants, hotels, cafés, bars or catering
- Learners who want practical leadership training that fits around their job
- Future managers who want to grow their skills and stand out
Assessment
- On-Demand Test – 2-hour multiple choice exam with scenario-based questions
- Practical Observation – 4-hour real-time assessment of workplace performance
- Business Project – Report and presentation based on a real improvement initiative
- Professional Discussion – Reflective conversation underpinned by a portfolio of evidence
Qualifications Gained
- Level 3 Hospitality Supervisor Apprenticeship
- Functional Skills in English and Maths (if required)
Step up, stand out and lead your team with confidence.
Become an apprentice
Step Up and Lead With Confidence
Turn your experience into leadership and grow your career in hospitality - without stepping away from service.
If you’re already taking the lead in busy shifts, helping others, or running part of a team, this apprenticeship is your chance to build the skills, knowledge and confidence to become a hospitality leader. You’ll earn a nationally recognised qualification while learning how to motivate teams, improve service and make a real difference in your business.
How long does it take?
How is training delivered?
What’s included in the final assessment?
Will I get time to learn at work?
What support is available?
Is this training relevant to my job?
Do I need qualifications to start?
What happens after I finish?
Wh Choose This Programme
Grow While You Work
Stay in your job, earn your wage, and build leadership skills that help you do your job better every day.
Learn to Lead
Build confidence in people management, team motivation and service delivery - so others trust and follow you.
Support That Stays With You
From 1-to-1 coaching to wellbeing support, you’ll get personal guidance at every step of your journey.
Make a Real Difference
You’ll take on a project that helps improve your workplace - proving your value and building your confidence.
Get Qualified and Progress
You’ll gain a recognised Level 3 qualification and set yourself up for further development or promotion opportunities.
Step up, stand out and lead your team with confidence.
Become an apprentice
From Team Member to Team Leader
Grow your confidence, sharpen your skills, and lead with purpose.
This apprenticeship helps you become the kind of leader others want to follow - calm under pressure, clear in communication and confident in service. You’ll build your skills through real work, expert coaching and a final project that shows what you can do.
Talk to the team
Sue Burton
Apprenticeships Manager, David Lloyd Leisure
“
Remit are a fantastic fit to us within our vision and values, they are flexible to help us build the programme that’s really right for us... that’s been the strongest point for us that’s made this partnership really work.
Jemelle Bish
Career Development Manager - Stonegate Group
“
It’s been about 9 years we’ve been in partnership for which has been an absolutely unbelievable journey. We work in absolute unity with Remit, they’ve worked with us to really understand our culture, our DNA, what’s needed for our people, the Development Coaches talk in our language, they really understand Stonegate as a business and that’s a partnership.
Become a Hospitality Supervisor Apprentice
Lead your team, grow your confidence, and earn a qualification while doing what you love.
Fill in the form and we’ll help you take the next step in your hospitality career. Whether you’re already leading or ready to begin, we’re here to support your journey.
[contact hidden]
Enquire now
One of our expert team will be in touch to discuss next steps.
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