Senior IT Support Analyst

Senior IT Support Analyst

Vacancy Type: Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: £30,000 + up to 10% bonus & benefits

## Why choose [Employer hidden — view at passion-project.co.uk]?

[Employer hidden] has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests.

With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

[Employer hidden] endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all [Employer hidden] offers, we would love to hear from you!

Carbon Footprint

## How will I make a difference?

As the UK’s leading provider of environmental compliance, [Employer hidden] strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

As Senior IT Analyst, and working alongside the IT Support Analyst your primary role is to provide first-class end-user support to up to 400 staff and ensure the smooth running of IT services to allow them to successfully carry out their roles efficiently.

## Required experience and skills

The successful candidate will be ambitious and driven to progress their technology-based career. We will look for evidence of the following:

• Over 4 years IT support experience, possessing strong end-user technology knowledge and foundational knowledge in networking and server management.
• Strong and logical troubleshooting skills. Evidence of methodical approaches to troubleshooting and implementing change.
• Professional, approachable, self-starter with strong customer service ethic.
• Self-organised and adopts a structured approach to capturing and documenting information.
• Works well under pressure, remaining calm and considered. Will possess patience and puts users at ease at all times.
• Excellent organisational skills, balancing BAU and project work. Manage own workload with limited supervision.
• Excellent communicator, written and verbal. Evidence of working with technical and non-technical teams.
• We predominantly use the Microsoft stack. Knowledge and experience in the following technologies is desirable:

• - Active Directory, Azure AD & Group Policy
• - Intune
• - Windows Server
• - Windows 10/11
• - Hyper-V
• - MS SQL Server
• - IIS
• - Azure (IaaS, PaaS)
• - Microsoft 365 (advanced)
• - Firewall and switch management
• - MDM
• - Anti Virus
• - Windows PowerShell

## Qualifications

- Computer-related degree or equivalent, or relevant broader experience in a related field.

## What kind of businesses will I be working with?

## What benefits will I receive?

We strive to make [Employer hidden] an employer of choice. Whether it’s achieving work-life balance, helping towards a healthier lifestyle, or saving money. We have a range of benefits to help support you, including:

Recruitment team

## How do I apply?

To apply for this position, click here.

If you would like to be considered for more than one role, or any future roles, please send your CV to [contact hidden].

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[Employer hidden] Limited is registered as a company in England and Wales | VAT Number: GB 790 9484 79 [company details hidden]
Certifications / Standards: ISO 9001 | ISO 27001 | ISO 14001 | ISO 45001 | PAS 2060 | Modern Slavery Act Transparency Statement.

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