Landside Reception – Meet and Greet
SKILLS
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk] is seeking a friendly and professional Landside Reception – Meet and Greet representative to join their team at Stansted Airport. This customer-facing role involves welcoming passengers, handling enquiries, and ensuring a smooth arrival experience. Enjoy complete flexibility in choosing your working days and shift times.
Landside Reception – Meet and Greet
About [Employer hidden] Services
[Employer hidden] facilitates operational and innovation excellence for global airlines and airports, empowering the people and processes in the air and on the ground. From day-to-day operations to strategic business initiatives, we provide dynamic and comprehensive solutions, supported by a team of expert and certified professionals.
Committed to upholding the highest service standards, we are also actively working toward a sustainable and green aviation future, implementing progressive changes every day to reduce environmental impact while maintaining efficiency and safety.
Job Overview
We are seeking a friendly and professional Landside Reception – Meet and Greet representative to join our team at Stansted Airport. This customer-facing role involves welcoming passengers, handling enquiries, and ensuring a smooth arrival experience. Enjoy complete flexibility in choosing your working days and shift times.
Key Responsibilities
- Warmly welcome arriving passengers and provide assistance as needed
- Answer phone calls and emails regarding meet and greet services
- Process payments (cash/electronic) for additional services when required
- Manage and distribute promotional materials and tourist information
- Resolve customer queries efficiently and professionally
- Maintain effective communication with onsite staff
Essential Requirements
- Must be aged 23 or over
- Exceptional customer service skills with a welcoming attitude
- Strong organisational abilities to handle multiple tasks
- Clean criminal record with verifiable references for past 2 years
Key Skills & Attributes
- Outstanding verbal and written communication skills
- Professional appearance and demeanour
- Ability to thrive in a fast-paced airport environment
- Competency in Microsoft Office and basic office equipment
Preferred Experience
- Previous receptionist or administrative experience (advantageous)
- Security awareness and understanding of airport protocols
- Experience identifying and reporting suspicious activities
- Familiarity with reservation systems (beneficial)
Pay Rate
Up to £14.17 per hour (experience-dependent)
Benefits
- Complete shift flexibility to suit your lifestyle
- Full training provided
- Opportunity to work in a dynamic airport environment
If you’re a people-focused individual who enjoys providing excellent service, we’d love to hear from you!