Customer Care Administrator

🔒 Confidential Employer
Posted 10 January 2026
LOCATION
Poole
TYPE
Full-time
LEVEL
Associate
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Sage 200 Complaint Handling Prioritization Attention to Detail IT Skills

FULL DESCRIPTION

Customer Care Administrator

[Employer hidden — view at passion-project.co.uk] are seeking an experienced administrator to work within our Customer Care team at our offices in Poole. The ideal candidate will have experience in a similar role. Experience of working within a team as well as independently in a busy office environment is also required along with the ability to make decisions whilst working under pressure.

Key Responsibilities

  • Respond to customers queries via the telephone and email
  • Liaise with the Sales, Accounts and Warehouse team
  • Ensure the customer is kept up to date
  • Process sales returns on our accounting software, Sage 200
  • Organise and quote for the repair of warranty repair items
  • Liaise with suppliers regarding the return goods as required
  • Regular stock counts to ensure ‘physical’ returns stock matches with the ‘system’ returns stock
  • To process stock adjustments in line with company procedures
  • To process stock transfers in line with company procedures
  • Other ad hoc duties as required

Candidate Requirements

  • Previous experience in a customer services/complaint handling role is essential
  • Strong communication skills and the ability to liaise confidently with colleagues and customers
  • A calm disposition with the ability to handle difficult situations in a constructive manner
  • Ability to prioritise workload daily
  • Organised with a high attention to detail
  • Excellent numeracy and IT skills
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