Inbound Sales Agent
SKILLS
FULL DESCRIPTION
About the Role
As an Inbound Sales Agent, you'll play a vital role in converting incoming leads into successful sales, managing customer interactions, and supporting the full sales process. You’ll be joining a fast-paced, high-performing team with a strong focus on results and customer satisfaction. This is a flexible shift-based role (not fixed office hours), reflecting the nature of our business and customer contact patterns. Once you’ve successfully passed probation, you’ll have the opportunity to work up to three days per week remotely.
Key Requirements
- Customer Contact
- Sales Conversion
- Lead Management
- Inbound Handling
- Lead Recycling
- Order Processing
- Survey Coordination
- Payment Handling
- Team Liason
- Customer & Provider SLA Management
- CRM Logging
- Data Accuracy
About [Employer hidden — view at passion-project.co.uk]
[Employer hidden] Ltd is a fast-growing company in the energy sector, committed to providing sustainable and reliable services to our customers. With a combined customer network of over half a million people across the UK, we're passionate about innovation, excellent service, and growth. We’re a dynamic team delivering exceptional products and services, and we thrive on collaboration, adaptability, and exceeding customer expectations.
Why Join Fusion
- 40 hours per week on a flexible shift basis
- £28k–£30k DOE plus commission
- Monday to Friday work schedule
- 20 days holiday + 8 bank holidays
- Hybrid working up to 3 days per week (after 3-month probation)
- Free onsite parking at our Warrington HQ
- Healthcare and wellness benefits
- Company pension scheme
What We're Looking For
Proven experience in inbound sales and lead conversion
Strong communication skills and confidence handling customer interactions
Ability to analyse sales data and performance metrics
Organised, detail-oriented, and proactive
Comfortable working both independently and within a team
Tech-savvy – able to use CRMs and sales tracking tools efficiently
If you're looking to be part of a growing company that values flexibility, performance, and a great team culture.
Apply at Fusion today!