Service & Breakdown Gas Engineer
SKILLS
FULL DESCRIPTION
As a Service & Breakdown Gas Engineer at [Employer hidden — view at passion-project.co.uk], you'll be responsible for carrying out essential maintenance and servicing across domestic properties. Your day-to-day tasks will include annual service inspections, fault finding, and repairs on a wide range of gas appliances, including boilers and fires. We’re looking for someone with strong diagnostic skills, a solid understanding of domestic heating systems, and the ability to deliver a high first-time fix rate. This is a customer-facing role, so a professional attitude and commitment to quality workmanship are essential.
About the Role
As a Service & Breakdown Gas Engineer at [Employer hidden], you'll be responsible for carrying out essential maintenance and servicing across domestic properties. Your day-to-day tasks will include annual service inspections, fault finding, and repairs on a wide range of gas appliances, including boilers and fires.
We’re looking for someone with strong diagnostic skills, a solid understanding of domestic heating systems, and the ability to deliver a high first-time fix rate. This is a customer-facing role, so a professional attitude and commitment to quality workmanship are essential.
Servicing domestic gas appliances within domestic properties.
Key Requirements
###### Experience
Minimum of 3 years’ proven experience in gas servicing and breakdown repairs.
###### Qualifications
Essential Gas ACS Qualifications: CCN1, CENWAT, HTR1, and CKR1.
###### Customer Service Skills
Strong ability to deliver exceptional customer care and service.
###### Technical Knowledge
Proficient in a wide range of gas appliances, particularly boilers and fires, with a strong focus on achieving a high first-time fix rate.
###### Driving Licence
A full, clean UK driving licence is required.
###### IT Literacy
Comfortable using digital job management systems, apps, or CRM tools (e.g., Onroute or similar).
###### Communication Skills
Clear, professional verbal and written communication, especially for customer-facing interactions and job reporting.
###### Time Management
Proven ability to manage time efficiently and work independently across scheduled jobs.
###### Flexibility
Willingness to participate in out-of-hours callouts or overtime if required.
###### High First Time Fix Rate
Proven track record of achieving high first-time resolution rates.
###### Vulnerable Customer Experience
Experience working in the homes of elderly or vulnerable customers, with a respectful and considerate approach.
###### Workload Efficiency
Consistently completes a minimum of 8 jobs per day.
Why Join Fusion
At [Employer hidden], we’re committed to creating a rewarding, supportive, and forward-thinking environment for our engineers. Whether you're looking for a direct position or prefer subcontracting, we offer competitive packages and the tools to help you succeed.
#### Direct Employment Package:
- Monday to Friday, 8am – 5pm (with 1 weekend per month)
- £37,950 per year, plus a competitive bonus package
- Van, fuel card, tools, and uniform provided
- 20 days holiday plus 8 bank holidays
- Company pension and a wellness package packed with meaningful support services
If you’re thinking about making a change and want to join a fast-growing, people-focused company with a strong reputation in the energy sector - apply with Fusion today!