Workplace Experience Manager

Workplace Experience Manager in Dorking

Dorking

Full-Time

36000 - 60000 £ / year (est.)

No home office possible

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At a Glance

Tasks: Lead a team to deliver exceptional workplace experiences and manage daily operations.

Company: Join a global leader in real estate services with a focus on innovation.

Benefits: Competitive salary, career development opportunities, and a dynamic work environment.

Why this job: Make a real impact by enhancing workplace experiences for clients and employees.

Qualifications: Bachelor's degree preferred; experience in management and customer service is a plus.

Other info: Great opportunity for growth in a supportive and collaborative culture.

The predicted salary is between 36000 - 60000 £ per year.

About the Role: As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Build and maintain a trusted client relationship.
• Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent.
• Suggest process improvement efforts on a regular basis.
• Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients.
• Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts.
• Manage negotiations for contract services.
• Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors, including food delivery, organizing events, providing transportation, or mail distribution.
• Ensure all invoices for business services are billed.
• Lead by example and model behaviours that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Workplace Experience Manager in Dorking employer: CBRE Group, Inc.

CBRE is an exceptional employer that prioritises employee growth and development, offering comprehensive training and mentoring opportunities for the Workplace Experience Manager role. With a strong emphasis on teamwork and a commitment to delivering world-class customer service, our inclusive work culture fosters collaboration and innovation. Located in a dynamic environment, employees benefit from engaging with diverse clients and partners, making every day rewarding and impactful.

Contact Detail:

CBRE Group, Inc. Recruiting Team

View CBRE Group, Inc. Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Workplace Experience Manager in Dorking

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Workplace Experience Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company culture and values. Since this role is all about providing top-notch customer service, think of examples from your past experiences that showcase your ability to lead teams and enhance workplace experiences.

✨Tip Number 3

Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each application to show why you’re the perfect fit!

✨Tip Number 4

Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Workplace Experience Manager position.

We think you need these skills to ace Workplace Experience Manager in Dorking

Leadership Skills

Customer Service

Staff Management

Training and Development

Performance Evaluation

Coaching and Mentoring

Organisational Skills

Negotiation Skills

Process Improvement

Vendor Management

Problem-Solving Skills

Microsoft Office Suite

Communication Skills

Team Coordination

Adaptability

Some tips for your application 🫡

Show Your Personality:

When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.

Tailor Your Application:

Make sure to customise your application for the Workplace Experience Manager role. Highlight your relevant experience in managing teams and delivering exceptional customer service. We love seeing how your skills align with our needs!

Be Clear and Concise:

Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and achievements. Avoid fluff and focus on what really matters!

Apply Through Our Website:

Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!

How to prepare for a job interview at CBRE Group, Inc.

✨Know Your Role Inside Out

Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Experience Manager. Familiarise yourself with the key services mentioned in the job description, like Concierge and Meeting Management. This will help you demonstrate your knowledge and show how your experience aligns with their needs.

✨Showcase Your Leadership Skills

Since this role involves managing a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully coached or mentored staff, resolved conflicts, or improved team performance. This will highlight your ability to lead effectively.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to handle complex situations. Prepare scenarios where you've had to negotiate with clients or manage conflicting priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.

✨Demonstrate Your Customer Service Mindset

As the role focuses on providing world-class customer service, be ready to share examples of how you've gone above and beyond for clients or customers in the past. Highlight your understanding of the importance of building trusted relationships and how you ensure consistent support from your team.