Head Office - Abingdon, Oxon

Head Office - Abingdon, Oxon

Bring your Resource Planning Management expertise to the table and make a difference. As we evolve and mature, teams can grow, change and merge therefore we need someone who loves the resourcing, scheduling, and planning challenges this can create. Someone who thrives in being on top of all resources, is in control and can calmly react to quickly changing demands.

Initially you will pick up our Contact Centre with circa 120 heads and be responsible for rota management, intraday management and all the planning that you would expect to be involved. The role will likely expand to incorporate more departments and heads.

Note: this is an office-based role, 5 days per week at our Head Office in Abingdon, Oxon. Diplomacy, empathy, and patience will be required in fielding employee questions and in seeking to accommodate requests and changes.

You will enjoy data, and trend spotting will be second nature, pulling information and compiling reports to show and help Customer Managers where their teams have performed well or where areas for improvement have been identified.

You will need to bring experience of Resource Planning Management, ideally in a similar sized Contact Centre, plus knowledge of Peopleware / Injixo or similar resource management systems. A good standard of excel skills (pivot tables, look ups, etc) will be required and experience with Power BI for reporting and visualizations would be highly advantageous however we do have an analytics team you will work closely with.

[Employer hidden — view at passion-project.co.uk] is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities:

• We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills.
• Generous employer pension; up to 8% matched contribution.
• Income protection & life assurance.
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
• Unlimited access to online training and development content via our Learning Management System.
• Long service benefits and monthly employee recognition.
• Enhanced maternity and paternity provisions.
• Flexible working environment.
• Health & Wellbeing initiatives and company funded social events.

Our approach is to work guided by our mission, vision and values.

Our Mission: Empowering communities with brilliant broadband.

Our Vision: Connected Communities.

Our Values: Own it, Find the Right Way, Work Together, Win Together.

Head Office - Abingdon, Oxon employer: [Employer hidden] plc

At [Employer hidden], we pride ourselves on being an excellent employer, offering a collaborative and engaging work culture that empowers our employees to grow and maximise their skills. Located in Abingdon, Oxon, our Head Office provides a supportive environment with generous benefits including a matched pension scheme, health cash plans, and unlimited access to training resources, ensuring that every team member has the opportunity for meaningful career progression while contributing to our mission of empowering communities with brilliant broadband.

Contact Detail:

[Employer hidden] plc Recruiting Team

View [Employer hidden] plc Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Head Office - Abingdon, Oxon

#### ✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

#### ✨Tip Number 2

Prepare for interviews by practising common questions related to resource planning and management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.

#### ✨Tip Number 3

Showcase your skills! Bring along examples of your previous work, especially any reports or data visualisations you've created. This will help demonstrate your expertise in resource management and data analysis.

#### ✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at [Employer hidden].

#### We think you need these skills to ace Head Office - Abingdon, Oxon

Resource Planning Management

Scheduling

Rota Management

Intraday Management

Data Analysis

Trend Spotting

Report Compilation

Peopleware / Injixo Knowledge

Excel Skills

Power BI

Communication Skills

Diplomacy

Some tips for your application 🫡

Show Off Your Resource Planning Skills: Make sure to highlight your experience in resource planning management. We want to see how you've tackled scheduling challenges and managed teams in a contact centre environment. Use specific examples to demonstrate your expertise!

Be Data-Driven: Since we love data, don’t shy away from showcasing your analytical skills. Mention any experience you have with tools like Power BI or Excel, especially if you’ve used them for reporting and trend spotting. This will show us you’re ready to dive into the numbers!

Tailor Your Application: Take a moment to tailor your application to our job description. Use the same language and keywords we’ve included, as this shows you understand what we’re looking for. It’s all about making that connection!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!

How to prepare for a job interview at [Employer hidden] plc

✨Know Your Stuff

Make sure you brush up on your Resource Planning Management knowledge. Familiarise yourself with the specific challenges of rota management and intraday management, especially in a Contact Centre environment. Being able to discuss your past experiences and how you've tackled similar issues will show that you're the right fit for the role.

✨Showcase Your Data Skills

Since data and trend spotting are crucial for this position, be prepared to talk about your experience with Excel and any resource management systems like Peopleware or Injixo. Bring examples of reports you've compiled or insights you've derived from data to demonstrate your analytical skills.

✨Emphasise Soft Skills

This role requires diplomacy, empathy, and patience, so think of examples where you've successfully managed employee questions or requests. Highlighting your ability to remain calm under pressure and adapt to changing demands will resonate well with the interviewers.

✨Align with Company Values

Familiarise yourself with [Employer hidden]'s mission, vision, and values. Be ready to discuss how your personal values align with theirs, particularly around collaboration and empowerment. Showing that you understand and appreciate their culture can set you apart from other candidates.

Head Office - Abingdon, Oxon

[Employer hidden] plc

Location: Abingdon