Store Manager

Store Manager in Greenhithe

Greenhithe

Full-Time

39250 - 43150 £ / year (est.)

No home office possible

At a Glance

• Tasks: Lead a vibrant team to create unforgettable customer experiences and drive sales growth.
• Company: Join a pioneering, employee-owned cosmetics brand committed to ethical practices.
• Benefits: Enjoy 50% off products, flexible working, and generous holiday allowance.
• Why this job: Be part of a mission-driven company that values your input and creativity.
• Qualifications: Passion for customer service and strong management skills are essential.
• Other info: Dynamic work environment with opportunities for personal and professional growth.

The predicted salary is between 39250 - 43150 £ per year.

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day’s work deserves a fair day’s pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You will wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. Your dedication to outstanding customer service will be the driving force behind the growth of your business, and we are here to empower you in achieving this mission.

You will be responsible for creating and executing "top box" goals for both the store and your team, ensuring that every decision aligns positively impacting these. You will constantly evaluate progress towards these goals, you will shape the team structure to optimise performance. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic. We value your drive to push boundaries, try new approaches, and continually enhance the customer experience, and you can count on our full support in these endeavours.

Key information

• Contract hours: 32-40 hours
• Interview dates: 12th and 13th February

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

What will you be responsible for as a Store Manager?

• Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
• Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
• Ensure the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
• Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
• Recruit, train, and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
• Foster a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
• Plan and implement in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
• Ensure the shop operates within established [Employer hidden — view at passion-project.co.uk] guidelines, creating internal processes where necessary to suit your shop's unique needs.
• Promote safety and well-being within the team, ensuring a secure work environment and access to support resources.
• Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.

Skills, Knowledge and Expertise

• Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
• Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team.
• Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals.
• Communication: Strong verbal communication skills to share business messages throughout the store.

Benefits

• Holiday allowance
• 50% discount on [Employer hidden] products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Tailored gender affirming care (qualifying period/hours required)

We believe that your information is yours and that it is [Employer hidden]'s responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by [Employer hidden] has certain rights over their data, which are detailed in our Privacy Notice.

Store Manager in Greenhithe employer: [Employer hidden] Limited

At [Employer hidden], we pride ourselves on being an employee-owned, family-run company that champions diversity and ethical practices. As a Store Manager in Bluewater, you will thrive in a supportive and flexible work culture that prioritises your growth and well-being, offering generous benefits such as a 50% discount on products, a discretionary bonus, and a commitment to work-life balance. Join us in creating memorable customer experiences while being part of a team that values your input and celebrates your contributions.

Contact Detail:

[Employer hidden] Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Store Manager in Greenhithe

✨Tip Number 1

Get to know the company inside out! Research their values, products, and community initiatives. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely aligns with their mission.

✨Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!

✨Tip Number 3

Prepare for situational questions! Think about how you’d handle various scenarios as a Store Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.

✨Tip Number 4

Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.

We think you need these skills to ace Store Manager in Greenhithe

Customer Service

Management Skills

Teamwork

Communication Skills

Sales Analysis

Recruitment and Training

Event Planning

Financial Management

Visual Merchandising

Problem-Solving

Adaptability

Community Engagement

Performance Monitoring

Some tips for your application 🫡

Show Your Passion:

When writing your application, let your enthusiasm for customer service shine through! We want to see how you can inspire a team and create memorable experiences for our customers.

Tailor Your CV:

Make sure your CV reflects the skills and experiences that align with the Store Manager role. Highlight your management experience and any achievements in driving sales or improving customer satisfaction.

Be Authentic:

We value authenticity, so don’t be afraid to show your personality in your application. Share your unique approach to leadership and how you foster a positive work environment.

Apply Through Our Website:

For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get to know you better!

How to prepare for a job interview at [Employer hidden] Limited

✨Know the Brand Inside Out

Before your interview, dive deep into the company's values and mission. Understand their commitment to customer service and community engagement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.

✨Showcase Your Leadership Skills

As a Store Manager, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated them and improved customer experiences. Be ready to discuss your management style and how you handle challenges.

✨Prepare for Scenario Questions

Expect questions that ask how you'd handle specific situations, like managing a difficult customer or boosting team morale. Think through these scenarios beforehand and have clear, structured responses that highlight your problem-solving skills and customer service focus.

✨Ask Thoughtful Questions

At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about their community initiatives or how they support employee development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.

Store Manager in Greenhithe

Location: Greenhithe