Director, Customer Experience & Aftercare
🔒 Confidential Employer
Posted 10 January 2026
LOCATION
Cardiff
TYPE
Full-time
LEVEL
Director
SALARY
£72,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Leadership Experience
Customer Experience Strategy Development
Mentoring Skills
Issue Resolution
Regulatory Knowledge
Excellent Service Delivery
Communication Skills
Driving License
FULL DESCRIPTION
Director, Customer Experience & Aftercare in Cardiff
Cardiff
Full-Time
43200 - 72000 £ / year (est.)
Director, Customer Experience & Aftercare in Cardiff
A respected construction company in Cardiff is seeking a Director of Customer Experience to lead the aftercare function. This role requires a visionary leader to ensure excellent service delivery and enhance customer experiences.
Responsibilities include:
- Developing customer experience strategies
- Mentoring staff
- Handling customer issues
Candidates should have leadership experience and familiarity with regulatory bodies. The position is office-based with travel involved, and a driving license is essential.
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