Customer Success Manager, DSO
SKILLS
FULL DESCRIPTION
Customer Success Manager, DSO in Reading
Reading
Full-Time
36000 - 60000 £ / year (est.)
Home office possible
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At a Glance
- Tasks: Manage relationships with dental organisations and ensure successful implementation of 3Shape solutions.
- Company: Join a leading tech company transforming the dental industry with innovative solutions.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team making a real impact in dentistry while developing your career.
- Qualifications: Experience in the dental industry and strong project management skills required.
- Other info: Dynamic remote role with travel opportunities and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Primary Responsibility: The Customer Success Manager (CSM) plays a key role in working with Dental Service Organizations and with 3Shape Reseller Partners in the UK. The focus will include all types of Strategic Accounts including but not limited to DSO’s, Educational Institutions, Government/ Military and others. The relationship with these Strategic Accounts begins from the first meeting of interest, continues through any Proof of Concept, and culminates when the implementation phase is completed. The relationship then continues throughout the customer journey. Activities include, but are not limited to, Proof of Concept planning and implementation, pre‑sales support, training planning, equipment procurement, and relationship management. Importantly, the CSM continues the relationship well into the adoption and usage phases of the customer lifecycle. The CSM is responsible for acquiring and onboarding new customers while driving growth and adoption across current partnerships. Success is measured by the extent of user implementation, adoption, and overall successful usage of 3Shape Dental Solutions (hardware and software) as well as stellar alignment with local and global 3Shape stakeholders.
Essential Job Duties:
- Identify and understand the Strategic Accounts (DSOs) and Reseller Organizations
- Identify current clinical workflows and success priorities related to business opportunities
- Understand needs related to workflow integrations, training, and development tasks that are identified as critical for successful implementation
- Understand the reseller’s agenda and priorities and ensuring it coincides with that of 3Shape
- Co‑Develop sales initiation offering with particular focus on implementation plan, workflows, Proof‑of‑Concept, training, development plans, as well as usage and adoption
- Lead Proof‑of‑Concept projects
- Determine required resources and timing
- Set success criteria and metrics
- Determine key activities that then inform required roles and responsibilities
- Coordinate and manage stakeholders—3Shape local and global team, partner reseller, senior leaders, dental clinics, and laboratories, in scope.
- Lead project implementation
- Act as a Change Management Advocate to the organization
- Develop and execute implementation plans—installation, training, and support activities
- Ensure timelines are met or delivered early, elevate issues as needed, and manage risks
- Conduct weekly follow up meetings with the organization and partner reseller using widely available resources such as DSO Dashboard
- Support 3Shape’s DSO market presence
- Support Key Account Manager in the building of relationships with Strategic Account organizations
- Articulate 3Shape’s Key Account Strategy to internal and external stakeholders
- Provide feedback and observations gained from end users, 3Shape, Strategic Account employees as to the effectiveness and relevancy of US marketing and communications
Work Location/Hours: This is a remote position, with the individual working from their home office. Some time will be spent in Reading to engage with 3Shape colleagues, and travel may be required elsewhere. Participation in certain weekend and evening reseller/partner sales events, trade shows, exhibits, conventions, and customer or KOL meetings may also be required.
Required Education and Experience:
- At least 2 years working in the dental industry for a dealer or manufacturer
- Demonstrated understanding of dental clinical workflows
- A minimum of 2 years having demonstrated strong project management specifically in large, complex initiatives
- Demonstrated strong organizational and follow through skills
- Experience working in a team environment with multiple stakeholders and decision‑makers at all levels in the organization
- Effective and structured written and verbal communication skills; strong presentation skills
- Experience with a consultative, relationship‑oriented organization
Preferred Education and Experience:
- Experience with intraoral digital impression and/or lab scanners and software
- IT knowledge and experience
- Experience working with partners or resellers
- Extensive experience in or with global organizations
Critical Competencies:
- Embraces Change: Proactive, adaptive, able to improvise and overcome challenges, creative, and able to manage competing priorities and tight timeframes.
- Results Orientation: Always has the result in mind and works to that end. Able to gain results both individually and collectively within a team.
- Customer Orientation: Maintains a commitment to customers, clients, and colleagues providing them with an enjoyable and supportive experience. Pleasant, and easy to work with.
- Attention to Detail and Organization: Maintains detailed records, information, and organizes it in such a way that supports the organization or employee’s needs.
- Time Management: Manages time effectively at both the individual and project levels; collaborates with team members to support key deliverables.
- Technologically Savvy: Able to work with, understand and embrace changes in technology.
- Ethical Conduct: Takes accountability for decisions, makes decisions that clearly adhere to an ethical standard.
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us: 3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award‑winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world.
Customer Success Manager, DSO in Reading employer: [Employer hidden — view at passion-project.co.uk]
3Shape is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Customer Success Manager role. With a focus on employee growth and development, we offer comprehensive training and support, ensuring our team members thrive in their careers while making a meaningful impact in the dental industry. Our remote working flexibility, combined with opportunities to engage with colleagues in Reading and participate in industry events, makes 3Shape a unique and rewarding place to work.
Contact Detail:
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StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, DSO in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the dental industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your project management experience and success stories in the dental field. This will give you an edge during interviews and show that you’re ready to tackle the challenges of the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating how your experience aligns with the needs of 3Shape and the specific responsibilities of the CSM role.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note to express your appreciation. It’s a simple gesture that can leave a lasting impression and keep you top of mind for hiring managers.
We think you need these skills to ace Customer Success Manager, DSO in Reading
Project Management
Customer Relationship Management
Dental Clinical Workflows
Proof of Concept Planning
Training Development
Stakeholder Coordination
Change Management
Organisational Skills
Effective Communication
Presentation Skills
Consultative Selling
Time Management
Technological Savvy
Adaptability
Results Orientation
Some tips for your application 🫡
Tailor Your Application:
Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in the dental industry and any relevant project management skills that align with what we’re looking for.
Showcase Your Communication Skills:
Since effective communication is key in this role, use clear and concise language in your application. We want to see how you articulate your thoughts and ideas, so don’t hold back on showcasing your written communication prowess!
Demonstrate Your Customer Orientation:
We love candidates who put customers first! Share examples of how you've successfully managed relationships or improved customer experiences in your previous roles. This will show us you understand the importance of customer success.
Apply Through Our Website:
Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at [Employer hidden]
✨Know Your Dental Stuff
Make sure you brush up on your knowledge of dental clinical workflows and the specific needs of Dental Service Organizations (DSOs). Being able to discuss how 3Shape's solutions can integrate into these workflows will show that you're not just familiar with the industry, but that you understand how to drive success for customers.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed complex projects. Highlight your ability to coordinate multiple stakeholders and ensure timelines are met. This will demonstrate your capability to lead Proof-of-Concept projects and manage implementation plans effectively.
✨Be a Relationship Builder
Since this role involves a lot of relationship management, think of ways you've built strong partnerships in the past. Be ready to discuss how you’ve maintained customer satisfaction and driven adoption in previous roles. This will help illustrate your customer orientation and commitment to providing an enjoyable experience.
✨Prepare for Change Management Questions
Expect questions about how you handle change and adapt to new challenges. Think of specific instances where you've acted as a Change Management Advocate. Showing that you can embrace change and help others do the same will be key in this role, especially when working with various stakeholders.
Customer Success Manager, DSO in Reading
[Employer hidden]
Location: Reading
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- Customer Success Manager, DSO in Reading
Reading
Full-Time
36000 - 60000 £ / year (est.)
- [Employer hidden]
500-1000
View [Employer hidden] Profile
- Customer Success Manager, DSO in Reading
Reading
Full-Time
36000 - 60000 £ / year (est.)
- [Employer hidden]
500-1000
View [Employer hidden] Profile
- Customer Success Manager, DSO in Reading
Reading
Full-Time
36000 - 60000 £ / year (est.)
- [Employer hidden]
500-1000
View [Employer hidden] Profile