Support Analyst (Microsoft Dynamics NAV)

Support Analyst (Microsoft Dynamics NAV)

Brilliant opportunity to join the IT systems team within a well established, multi-national retailer. My client is going through an exciting period of digital transformation, with a host of exciting projects planned surrounding their ERP processes. They are seeking an enthusiastic business systems support analyst, with skills in Dynamics NAV ERP, to get involved in supporting the day to day maintenance and optimisation of the system - as well as concurrently process improvement projects over the coming years. If you have prior experience supporting Dynamics NAV and seeking a fresh challenge to build on your skills in a like minded, team environment, this could be the role for you!

Role & Responsibilities

- Day to day support of my clients Microsoft Dynamics NAV systems (1st/ 2nd line)
- Install & testing of new system advancements
- Reporting utilising Power BI
- User training and go-live support
- Analysis/ requirement gathering for process improvements

Skills & Qualifications

- Proven experience in ERP systems support analysis (preferably Dynamics NAV, any version)
- Strong end to end support skill set - able to analyse, troubleshoot support issues to resolution
- Experience across functional project life cycle tasks (eg analysis, config, testing, training)
- Reporting/ Power BI skills - preferable, not essential
- Understanding of retail/ commerce processes - highly preferable
- Excellent communication/ stakeholder & user engagement skills

The role operates a hybrid working model - 2 days a week in modern North London offices, and the remainder working from home.

Benefits

- Opportunity to work in a collaborative, supportive team where no 2 days are the same
- Fantastic pipeline of interesting projects including full ERP upgrade
- A competitive starting salary up to £50,000 (experience dependant)
- Company benefits package inc. pension/ healthcare
- Training & professional development openings

Support Analyst (Microsoft Dynamics NAV) employer: [Employer hidden — view at passion-project.co.uk] International

Join a dynamic and innovative multi-national retailer that is committed to fostering a collaborative and supportive work environment. With exciting projects on the horizon, including a full ERP upgrade, employees are encouraged to grow their skills through training and professional development opportunities. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in IT systems support.

Contact Detail:

[Employer hidden] International Recruiting Team

View [Employer hidden] International Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Support Analyst (Microsoft Dynamics NAV)

✨Tip Number 1

Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics NAV. A friendly chat can lead to insider info about job openings that aren't even advertised yet.

✨Tip Number 2

Show off your skills! If you’ve got experience with Power BI or any other relevant tools, create a portfolio or a mini-project to demonstrate your abilities. This can really set you apart during interviews.

✨Tip Number 3

Prepare for the interview by brushing up on common support scenarios in Dynamics NAV. Think about how you would troubleshoot issues and improve processes, as these are likely to come up in conversation.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are ready to jump into exciting projects!

We think you need these skills to ace Support Analyst (Microsoft Dynamics NAV)

Microsoft Dynamics NAV

ERP Systems Support Analysis

End to End Support Skills

Troubleshooting

Process Improvement

Reporting Skills

Power BI

User Training

Stakeholder Engagement

Communication Skills

Analysis and Requirement Gathering

Understanding of Retail Processes

Functional Project Life Cycle Tasks

Some tips for your application 🫡

Tailor Your CV:
Make sure your CV highlights your experience with Dynamics NAV and any relevant ERP systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!

Craft a Compelling Cover Letter:
Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our digital transformation projects. Keep it engaging and personal.

Showcase Your Communication Skills:
Since excellent communication is key for this role, make sure your application reflects your ability to engage with stakeholders. We love candidates who can articulate their thoughts clearly and effectively!

Apply Through Our Website:
We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our team!

How to prepare for a job interview at [Employer hidden] International

✨Know Your Dynamics NAV Inside Out

Make sure you brush up on your knowledge of Microsoft Dynamics NAV. Be prepared to discuss specific features and functionalities you've worked with, as well as any challenges you've faced and how you resolved them. This will show your potential employer that you're not just familiar with the system, but that you can also troubleshoot effectively.

✨Showcase Your Problem-Solving Skills

During the interview, be ready to share examples of how you've tackled support issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and your ability to work through problems methodically.

✨Engage with Stakeholders

Since excellent communication is key for this role, think about how you've engaged with users and stakeholders in previous positions. Prepare to discuss how you’ve gathered requirements or provided training, and be ready to highlight your interpersonal skills. This will show that you can effectively collaborate within a team environment.

✨Get Familiar with Power BI

If you have experience with Power BI, make sure to mention it! If not, consider doing a bit of research or even a quick tutorial before the interview. Being able to discuss how you can leverage reporting tools to improve processes will set you apart from other candidates and show your eagerness to learn.

Support Analyst (Microsoft Dynamics NAV)

[Employer hidden] International

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Support Analyst (Microsoft Dynamics NAV)

Full-Time

36000 - 60000 £ / year (est.)

[Employer hidden] International

50-100

View [Employer hidden] International Profile

Support Analyst (Microsoft Dynamics NAV)

Full-Time

36000 - 60000 £ / year (est.)

[Employer hidden] International

50-100

View [Employer hidden] International Profile

Support Analyst (Microsoft Dynamics NAV)

Full-Time

36000 - 60000 £ / year (est.)

[Employer hidden] International

50-100

View [Employer hidden] International Profile