Temporary Accommodation Income Officer

🔒 Confidential Employer
Posted 10 January 2026
LOCATION
South East London
TYPE
Temporary
LEVEL
Associate
CATEGORY
Social Housing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Social Housing Experience Case Management Income Maximisation Resident Engagement Financial Support Arrears Recovery

FULL DESCRIPTION

Tasks: Manage rent accounts and support residents to sustain their tenancies.

Company: Reputable social housing organisation in South East London.

Benefits: £20 per hour, flexible working with 2 days in office and 3 from home.

Why this job: Make a real difference in people's lives while developing your skills.

Qualifications: Experience in social housing and strong communication skills required.

Other info: Opportunity for ongoing work with a supportive team environment.

Temporary Accommodation Income Officer

[Employer hidden — view at passion-project.co.uk] are proud to be representing a well-known client based in the South East London area who are looking for a highly skilled Temporary Accommodation Income Officer to join their team.

Key Responsibilities:

  • Effectively manage a case load of rent accounts, ensuring rental income is maximised while supporting residents to sustain their tenancies.
  • Engage proactively with residents via phone, home visits, and office interviews.
  • Provide support to residents to maximise their income, ensuring they are not financially excluded.
  • Represent the organisation in possession proceedings at County Courts.
  • Maintain accurate records of arrears recovery actions, complete legal documentation, and prepare reports to progress arrears cases.
  • Ensure all arrears actions and documentation are completed within required timescales, adhering to income recovery policies and procedures.
  • Attend evictions when required, conducting inventories of goods and arranging removals and storage.
  • Work with external stakeholders such as Housing Benefit, DWP, Social Services, and Housing Options to resolve issues and prevent rent arrears.
  • Collaborate with internal colleagues to resolve issues such as disrepair, succession, or abandonment of property, preventing further arrears.
  • Meet individual performance targets related to income collection and customer service standards, working with colleagues to meet team targets.
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