Junior IT Support Engineer

Junior IT Support Engineer (Remote) in Edinburgh

An exciting new opportunity has become available for a Junior IT Support Engineer within a leading SaaS organisation with offices in Scotland and England. The organisation has a UK client base and is well established, having been founded in the 1990s. We are looking for enthusiastic, passionate individuals to join a forward-thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year-on-year growth. The position can be fully remote or hybrid out of Edinburgh; we are looking for someone who resides in Scotland.

IT Support Engineer experience:

• Recent university/college graduate or apprentice
• 1st Line/Service Desk/Helpdesk
• Application Support and Bespoke Software Support
• Windows Server 2008/2012/2016
• Microsoft Office 365
• Azure Active Directory
• Exchange 2007/2010/2013/2016 Server
• Active Directory, DNS, DHCP and Group Policies
• Networking & Wi-Fi Infrastructure
• Server Virtualisation
• Security and Firewall
• Backup/DR troubleshooting & management
• Dell & HP hardware troubleshooting
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Service desk/Help desk

We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basic knowledge and passion to learn more! They are big believers in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional; gone are the days of a corporate rigid structure, and you will be given flexibility. You will be a self-motivated IT Support Engineer, a good communicator, and have a natural desire to create a fluid environment. The successful Junior IT Support Engineer should have strong problem-solving abilities, organisational skills, and the ability to work as part of a team.

Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at [Employer hidden — view at passion-project.co.uk] for further details.

Junior IT Support Engineer (Remote) in Edinburgh employer: [Employer hidden]

Join a dynamic and innovative SaaS organisation that prioritises employee growth and development, offering a relaxed yet professional work culture. With the flexibility of fully remote or hybrid working options in Edinburgh, you will thrive in an environment that encourages creativity and collaboration, while enjoying ample opportunities for career progression within a company that has been successfully serving its UK client base since the 1990s.

Contact Detail:

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StudySmarter Expert Advice 🤫

We think this is how you could land Junior IT Support Engineer (Remote) in Edinburgh

✨Tip Number 1

Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for those interviews! Research common IT support questions and practice your answers. We want you to feel confident and ready to showcase your problem-solving skills and passion for tech.

✨Tip Number 3

Show off your skills! If you’ve worked on any personal projects or have relevant experience, be sure to mention them during interviews. It’s all about demonstrating your enthusiasm and willingness to learn.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!

We think you need these skills to ace Junior IT Support Engineer (Remote) in Edinburgh

• 1st Line Support
• Service Desk
• Helpdesk
• Application Support
• Bespoke Software Support
• Windows Server 2008/2012/2016
• Microsoft Office 365
• Azure Active Directory
• Exchange Server 2007/2010/2013/2016
• Active Directory
• DNS
• DHCP
• Group Policies
• Networking
• Wi-Fi Infrastructure
• Server Virtualisation
• Security and Firewall
• Backup/DR Troubleshooting
• Dell Hardware Troubleshooting
• HP Hardware Troubleshooting
• Communication Skills
• Problem-Solving Skills
• Organisational Skills
• Teamwork

Show Your Passion: When writing your application, let your enthusiasm for IT shine through! We want to see that you're not just ticking boxes but genuinely excited about the role and the chance to grow with us.

Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant coursework or projects from your studies that relate to IT support, as we love seeing how you can apply your knowledge!

Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your potential.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!

How to prepare for a job interview at [Employer hidden]

✨Know Your Tech Basics

Brush up on your knowledge of Windows Server, Microsoft Office 365, and Active Directory. Even if you don’t have hands-on experience with all the technologies listed, being able to discuss them confidently will show your enthusiasm and willingness to learn.

✨Show Off Your Problem-Solving Skills

Prepare examples of how you've tackled technical issues in the past, whether during your studies or in any previous roles. Highlighting your problem-solving abilities will demonstrate that you can think on your feet and handle challenges effectively.

✨Communicate Clearly

As a Junior IT Support Engineer, communication is key. Practice explaining technical concepts in simple terms, as you may need to assist clients who aren’t tech-savvy. This will showcase your ability to create a fluid environment and work well with others.

✨Embrace the Company Culture

Research the company’s values and culture. They appreciate innovation and creativity, so be ready to share your ideas on how you can contribute to their relaxed yet professional environment. Showing that you align with their ethos can set you apart from other candidates.

Junior IT Support Engineer (Remote) in Edinburgh

[Employer hidden]

Location: Edinburgh