Customer Solutions Agent
SKILLS
FULL DESCRIPTION
Customer Solutions Agent in Kilmarnock
Join one of the UK’s largest buyers and collectors of unpaid loans. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.
Key Skills required:
- Excellent written and communication skills
- Previous call centre or customer service experience
- Ability to work towards targets
- A team player
- Ability to show empathy whilst being resilient
Salary:
£25,000pa and opportunity to earn up to £300 bonus per month.
Hybrid working:
3 days in our Kilmarnock office and 2 days working at home (after 3 months).
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm).
28 days holidays (increasing to 31 days after 5 years).
Pension (5% employee and minimum 4% employer contributions).
Life Assurance (3 x annual salary).
Free medical, dental and optical healthcare cash plan.
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
All successful candidates will be subject to background checks which include 5-year work references, criminal background checks and basic credit checks.
Interested? Get in touch with David Colquhoun for a confidential chat about this exciting new role. [Employer hidden — view at passion-project.co.uk] is an equal opportunities employer, and all applications will be treated as such.
If you are interested in this position please apply. Bonus payable after training is complete.
Customer Solutions Agent in Kilmarnock employer: [Employer hidden]
Join a dynamic and supportive team at our award-winning HALO Kilmarnock site, where we prioritise employee growth and well-being. As a Customer Solutions Agent, you'll benefit from comprehensive training, hybrid working options, and a competitive salary with monthly bonuses, all while contributing to a meaningful mission of helping customers achieve financial freedom. With a strong focus on work-life balance, generous holiday allowances, and a range of health benefits, we are committed to fostering a positive work culture that empowers you to thrive in your career.
Contact Detail:
[Employer hidden] Recruiting Team
Customer Solutions Agent in Kilmarnock
Kilmarnock
Full-Time
25000 - 25000 £ / year (est.)