Stage 1 Complaints Officer
SKILLS
FULL DESCRIPTION
Tasks: Manage and resolve Stage 1 complaints in social housing services.
Company: Join a dynamic local authority team in the West Midlands.
Benefits: Enjoy a hybrid work model with flexible hours and competitive pay.
Why this job: Make a difference by ensuring customer satisfaction and compliance.
Qualifications: Experience in complaints handling and strong written communication skills.
Other info: Opportunity for career growth in a supportive environment.
Stage 1 Complaints Officer
We are seeking experienced Complaints Officers to join a busy Social Housing team within a West Midlands local authority. You will be responsible for managing and responding to Stage 1 complaints, ensuring timely, accurate, and customer-focused resolutions in line with statutory and internal policies.
Key Responsibilities
- Handle Stage 1 complaints relating to social housing services.
- Investigate issues thoroughly and liaise with relevant departments to gather information.
- Draft clear, professional responses within agreed timescales.
- Maintain accurate records and update case management systems.
- Provide excellent customer service and ensure compliance with complaint handling standards.
Requirements
- Previous experience in complaints handling within social housing or local government.
- Strong written communication skills for drafting formal responses.
- Ability to manage caseloads and meet deadlines.
- Knowledge of housing legislation and complaint procedures is desirable.
- Proficient in IT systems and case management tools.
Working Arrangements
- Hybrid role: 3 days per week in the office, remainder remote.
- Full-time hours (37 per week)
Stage 1 Complaints Officer employer: [Employer hidden — view at passion-project.co.uk]
Join a dynamic local authority in the West Midlands, where we prioritise employee well-being and professional development. Our supportive work culture fosters collaboration and innovation, offering you the chance to make a real impact in social housing while enjoying a hybrid working model that promotes work-life balance. With opportunities for growth and a commitment to excellent customer service, we are dedicated to creating a rewarding environment for our Complaints Officers.