Customer Support Agent- HR Systems

At a Glance

- Tasks: Provide top-notch support for [Employer hidden — view at passion-project.co.uk] software, resolving issues and enhancing customer experience.

- Company: Join [Employer hidden], the leading provider of HR & Payroll software in the UK & Ireland.

- Benefits: Enjoy a competitive salary, 25 days leave, private medical insurance, and flexible benefits.

- Why this job: Be part of a progressive team that values learning and collaboration while making a real impact.

- Qualifications: Experience in software support and strong communication skills are essential.

- Other info: Dynamic work environment with opportunities for growth and development.

The predicted salary is between 36000 - 60000 £ per year.

As a Customer Support Agent, you'll represent [Employer hidden] in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. You’ll work with a range of stakeholders—HR/payroll managers, finance, IT professionals—to resolve issues, improve service delivery, and enhance the customer experience. We will provide full product training, supported by your team but you’ll need to be tech savvy with a thirst to learn and interest in developing a career in a software support environment.

Key Responsibilities

• Technical Support: Provide expert support across [Employer hidden] products, resolving software and data-related issues, and contributing to product improvement.
• Case Management: Handle support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience.
• Knowledge Sharing: Knowledge Article creation.
• Collaboration: Provide input in support team in meetings, follow defined support procedures, and help drive continuous improvement.
• Travel & Flexibility: Occasional travel to [Employer hidden]/customer may be required. Occasional on-call support (evenings/weekends) on a rota basis.

Skills & Experience

• Prior experience in Software Support.
• Strong communication and case management skills.
• Experience with SLAs, KPIs, and customer satisfaction metrics (e.g. NPS).
• HR/Payroll or WFM knowledge would be an advantage.

Benefits & Culture

At [Employer hidden] we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With [Employer hidden] you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Customer Support Agent- HR Systems in Almondsbury employer: [Employer hidden]

[Employer hidden] is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for those looking to develop their careers in software support. With a commitment to inclusivity and continuous learning, employees benefit from comprehensive training, competitive salaries, and a generous benefits package, including private medical insurance and enhanced pension contributions. Located at the forefront of HR and Payroll solutions, [Employer hidden] offers a dynamic environment where you can thrive and make a meaningful impact.

Contact Detail:

[Employer hidden] Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Support Agent- HR Systems in Almondsbury

✨Tip Number 1

Network like a pro! Reach out to current or former employees at [Employer hidden] on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Support Agent role. Personal connections can give you insights that job descriptions just can't.

✨Tip Number 2

Prepare for the interview by brushing up on your technical skills. Since you'll be providing support for software solutions, make sure you're familiar with common HR and payroll systems. We recommend doing some research on [Employer hidden] products to show your enthusiasm and readiness to learn.

✨Tip Number 3

Practice your communication skills! As a Customer Support Agent, you'll need to convey complex information clearly. Try role-playing with a friend or family member to simulate customer interactions. This will help you feel more confident during the real deal.

✨Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the [Employer hidden] team. Good luck!

We think you need these skills to ace Customer Support Agent- HR Systems in Almondsbury

Technical Support

Software Support Experience

Case Management Skills

Communication Skills

SLA Compliance

Customer Satisfaction Metrics

HR/Payroll Knowledge

Collaboration

Knowledge Article Creation

Problem-Solving Skills

Flexibility

Adaptability

Interest in Software Support Environment

Stakeholder Engagement

Some tips for your application 🫡

Show Your Tech Savvy Side:

Make sure to highlight your technical skills in your application. We want to see that you're comfortable with software and have a genuine interest in learning more about our products.

Tailor Your Experience:

When writing your application, connect your previous experience to the role. Mention any relevant customer support or case management experience you have, especially if it relates to HR or payroll systems.

Communicate Clearly:

Strong communication is key for us at [Employer hidden]. Use clear and concise language in your application to demonstrate your ability to convey information effectively, just like you would in a customer support scenario.

Apply Through Our Website:

We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!

Customer Support Agent- HR Systems in Almondsbury

[Employer hidden]

Location: Almondsbury

- Customer Support Agent- HR Systems in Almondsbury

Almondsbury

Full-Time

36000 - 60000 £ / year (est.)

- [Employer hidden]

50-100

- Customer Support Agent- HR Systems in Almondsbury

Almondsbury

Full-Time

36000 - 60000 £ / year (est.)

- [Employer hidden]

50-100

- Customer Support Agent- HR Systems in Almondsbury

Almondsbury

Full-Time

36000 - 60000 £ / year (est.)

- [Employer hidden]

50-100