Independent Living Scheme Assistant

Independent Living Scheme Assistant

Full-Time

24000 - 36000 £ / year (est.)

No home office possible

At a Glance

Tasks: Support the Scheme Manager and provide excellent service to older and vulnerable customers.

Company: Join [Employer hidden — view at passion-project.co.uk], a leading developer of affordable housing in the UK.

Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.

Why this job: Make a real difference in people's lives while building thriving communities.

Qualifications: Strong communication skills and a customer-focused mindset are essential.

Other info: Opportunities for career growth and a supportive, inclusive work environment.

The predicted salary is between 24000 - 36000 £ per year.

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

The role

We are looking for a customer focused individual to join a small team at one of schemes in Leamington Spa. Working onsite, this is a customer facing role and we are looking for someone with excellent communication skills. You will have strong PC skills, good attention to detail and be looking to provide excellent service to our older and vulnerable customer base. This is a busy site, and the ability to work at pace whilst delivering excellent service will be key. This role is part of Customer & Communities where you’ll help us to lead the way keeping our promise to more than 100,000 customers.

What you’ll achieve

Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live.

Deal with issues round lettings, tenancy management, safeguarding etc.

Develop and maintain professional relationships with customers and leaseholders, and ensure adhering to code of conduct and professional boundaries.

Assist in all H+S requirements, following policy and procedure.

Create a lively and vibrant environment to reduce social isolation.

Monitor grounds / maintenance staff whilst onsite (internal and external teams).

Assist in ensuring customer safety checks are completed daily/weekly/monthly and within agreed timescales.

What you’ll bring

Essential skills

Knowledge and/or experience of the issues faced by older people or vulnerable groups.

Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages.

Uses appropriate language when dealing with internal & external people.

Able to have a customer perspective and respond effectively to their needs and expectations.

Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.

Desirable skills

CIH level 2 or 3 in Housing Practice, equivalent qualification, or the desire to undertake a professional qualification.

Why [Employer hidden]?

Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:

A rewarding experience that works for you. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress. From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of. We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

How we hire

We aim to make our hiring process simple and fair: Online application, Interview(s), Decision and offer. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Independent Living Scheme Assistant employer: [Employer hidden] Group

At [Employer hidden], we are dedicated to building thriving communities and providing affordable housing, making us an excellent employer for those seeking meaningful work. Our inclusive culture fosters personal and professional growth through tailored training programmes and flexible working opportunities, all while making a positive impact on the lives of over 100,000 customers. Join us in Leamington Spa as an Independent Living Scheme Assistant, where you can contribute to creating a vibrant environment for older and vulnerable individuals, ensuring they feel safe and valued in their homes.

Contact Detail:

[Employer hidden] Group Recruiting Team

View [Employer hidden] Group Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Independent Living Scheme Assistant

✨Tip Number 1

Get to know the company! Before your interview, do a bit of research on [Employer hidden] and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to create thriving communities.

✨Tip Number 2

Practice your communication skills! Since this role is customer-facing, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing common scenarios with a friend or family member to build your confidence.

✨Tip Number 3

Showcase your problem-solving skills! Think of examples from your past experiences where you’ve dealt with challenges, especially those related to older or vulnerable individuals. This will highlight your ability to handle the responsibilities of the role.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company culture right there. Don’t miss out on this opportunity!

We think you need these skills to ace Independent Living Scheme Assistant

Excellent Communication Skills

Customer Focus

Attention to Detail

PC Skills

ICT Competence

Relationship Building

Understanding of Issues Faced by Older People or Vulnerable Groups

Ability to Work at Pace

Health and Safety Knowledge

Professionalism

Problem-Solving Skills

Adaptability

Teamwork

How to prepare for a job interview at [Employer hidden] Group

✨Know Your Community

Before the interview, take some time to research [Employer hidden] and its commitment to building thriving communities. Understand the challenges faced by older and vulnerable groups, as this will help you demonstrate your customer-focused mindset during the conversation.

✨Showcase Your Communication Skills

Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with customers or colleagues in the past, especially in challenging situations.

✨Demonstrate Attention to Detail

Be ready to discuss how you ensure accuracy in your work, whether it's through managing tenancy details or completing safety checks. Highlight any relevant experiences where your attention to detail made a positive impact on service delivery.

✨Emphasise Teamwork and Professional Relationships

[Employer hidden] values collaboration, so think of instances where you've successfully worked within a team. Be prepared to explain how you build and maintain professional relationships with customers and colleagues, ensuring a great experience for everyone involved.