CRM Project Manager

🔒 Confidential Employer

Posted 10 January 2026

LOCATION

Milton Keynes

TYPE

Temporary

LEVEL

Mid-Senior level

SALARY

£60,000 / year

SKILLS

Salesforce Project Management Agile Methodologies Data Governance Stakeholder Management Business Analysis Risk Management Budgeting Communication Skills

FULL DESCRIPTION

CRM Project Manager in Milton Keynes

Lead the delivery of a multi-phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption.

Role Overview

Lead the delivery of a multi-phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption.

Key Responsibilities

Project Delivery & Governance: Own planning, scope, timelines and delivery for Salesforce Phase 1 & 2. Manage risks, budgets, RAID processes and partner performance. Coordinate cross-functional teams and run Agile ceremonies.
Salesforce Platform & Data: Oversee initial platform configuration, security, environments and releases. Ensure scalable architecture and robust data governance. Define standards for data quality, integrations and technical design.
Lead & Sales Management Rollout: Deliver end-to-end rollout of Lead and Sales Management processes. Support process mapping, UAT and change adoption.
Stakeholder & Change Management: Act as the link between business teams, technical teams and external partners. Lead regular communication forums and feedback loops. Ensure SOWs include measurable deliverables and acceptance criteria.
Quality Assurance & Reporting: Oversee testing cycles, issue resolution and launch readiness. Maintain documentation, dashboards and executive reporting. Ensure GDPR alignment and complete post-implementation reviews.

Skills & Experience

Essential:

Proven track record delivering complex Salesforce CRM projects.
Deep understanding of Data Cloud, Marketing Cloud, Lead Management and core CRM capabilities.
Strong governance discipline - planning, RAID, budgeting, sprint management and reporting.
Exceptional communication and stakeholder skills, able to influence at all levels.
Solid business analysis ability, translating business needs into clear technical tasks.
Confident working in Agile or hybrid project environments.
Able to challenge assumptions, drive clarity and manage ambiguity.

Desirable:

Salesforce certifications (Administrator, PM/BA credentials).
Experience with integrations, data migration and the wider Salesforce ecosystem.
Background in CRM strategy, customer experience or process optimisation.

Person Profile:

Clear, persuasive communicator with a collaborative approach.
Highly organised, structured and detail-driven.
Comfortable engaging senior stakeholders and managing complex landscapes.
Proactive problem-solver who anticipates issues and removes blockers.
Passionate about CRM, data quality and continual improvement.

CRM Project Manager in Milton Keynes employer: [Employer hidden — view at passion-project.co.uk] Solutions

As a leading employer in Milton Keynes, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that not only drives successful Salesforce implementations but also prioritises work-life balance and community engagement.