Service Advisor

Service Advisor in Hemel Hempstead

Hemel Hempstead

Full-Time

30000 - 32000 £ / year (est.)

No home office possible

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[Employer hidden — view at passion-project.co.uk] Group Ltd

Service Advisor

# Service Advisor in Hemel Hempstead

Hemel Hempstead

Full-Time

30000 - 32000 £ / year (est.)

No home office possible

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At a Glance

- Tasks: Manage customer bookings, provide updates, and ensure smooth service operations.

- Company: Reputable commercial vehicle company with a focus on employee well-being.

- Benefits: Competitive salary, bonuses, career development, and a friendly work environment.

- Why this job: Join a growing team and make a real difference in customer service.

- Qualifications: Experience in motor trade is a plus; strong communication skills are essential.

- Other info: Opportunities for training and progression in a supportive atmosphere.

The predicted salary is between 30000 - 32000 £ per year.

Location: Hemel Hampstead

Salary: £30,000 Basic + Bonus + Company Benefits (OTE up to £32,000)

Hours: Monday - Friday (6:30am - 3:30pm) + 1 in 4 Saturday Morning paid Overtime (8am - 12pm)

We are working with a specialist, reliable, and reputable Commercial Vehicle Company based in and around the Hertfordshire area. They are seeking a passionate and dedicated Service Advisor / Customer Service Advisor to expand their growing team. This is a fantastic opportunity to work for and be part of a leading company that looks after and values its employees.

Duties & Responsibilities:

• Ensure all customer bookings are consistently and accurately recorded.
• Answer incoming telephone calls to the site & greet all visitors to the site.
• Managing customer inspection schedules – liaising with the customer and workshop, and managing the daily diary.
• Keep customers informed of progress reports.
• Use a computerised Management System, and respond to emails from customers, contractors, and other sites.
• Ensure that Health and Safety regulations are always adhered to.
• Completing Invoicing and filing, Job cards and dealing with bookings.

As a Service Advisor, you should hold:

• Experience in the motor trade industry would be an advantage.
• Good phone manners, use of email, and computer literate.
• Full Clean Driving Licence.
• Responsive and willing to learn, receive training, and develop both yourself and those around you.
• Able to prioritise your own workload and support the team.
• Excellent relationship skills with both colleagues and customers alike.

Package and Salary details:

• Competitive Salary.
• OTE / Bonus.
• Career Development.
• Training and progression.
• Brilliant Company Benefits.
• Safe & Friendly working environment.

If you feel you have all the required skills and experience for this position, ideally as Service Advisor / Commercial Service Advisor / Service Advisor then please forward an up-to-date CV to Yiannis Tsukalas.

If this role is not quite right do not hesitate to contact Yiannis Tsukalas at Caledonian Automotive Recruitment for more suitable opportunities.

Service Advisor in Hemel Hempstead employer: [Employer hidden] Group Ltd

Join a leading Commercial Vehicle Company in Hemel Hempstead, where your contributions as a Service Advisor are truly valued. With a competitive salary, generous bonuses, and a commitment to employee development, you'll thrive in a supportive and friendly work environment that prioritises your growth and well-being. Enjoy the benefits of a stable career with opportunities for training and progression, all while being part of a dedicated team that values exceptional customer service.

Contact Detail:

[Employer hidden] Group Ltd Recruiting Team

View [Employer hidden] Group Ltd Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Service Advisor in Hemel Hempstead

✨Tip Number 1

Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.

✨Tip Number 2

Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are, the better we’ll perform when it counts.

✨Tip Number 3

Dress the part! First impressions matter, so let’s make sure we look professional and appropriate for the role. It shows we take the opportunity seriously.

✨Tip Number 4

Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in their minds.

We think you need these skills to ace Service Advisor in Hemel Hempstead

Customer Service Skills

Communication Skills

Computer Literacy

Telephone Etiquette

Time Management

Relationship Building

Organisational Skills

Attention to Detail

Problem-Solving Skills

Health and Safety Awareness

Invoicing and Filing

Diary Management

Adaptability

Willingness to Learn

Some tips for your application 🫡

Tailor Your CV:

Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in the motor trade and showcase your customer service skills. We want to see how you can bring value to our team!

Craft a Catchy Cover Letter:

Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Let us know why you're the perfect fit and how you can contribute to our success.

Show Off Your Communication Skills:

As a Service Advisor, communication is key! In your application, demonstrate your good phone manners and email etiquette. We love candidates who can keep customers informed and engaged.

Apply Through Our Website:

We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at [Employer hidden] Group Ltd

✨Know Your Stuff

Make sure you brush up on your knowledge of the motor trade industry. Familiarise yourself with common vehicle issues and customer service scenarios. This will help you answer questions confidently and show that you're genuinely interested in the role.

✨Practice Your Phone Manners

Since you'll be handling calls, practice your phone etiquette. Try role-playing with a friend to simulate answering customer queries. This will help you sound professional and approachable during the interview.

✨Show Off Your Organisational Skills

Be ready to discuss how you manage your workload and keep track of customer bookings. Share specific examples from your past experiences where you successfully juggled multiple tasks or improved efficiency in a team setting.

✨Ask Smart Questions

Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you're not just interested in the job but also in growing with the company and contributing positively to the team.

##### Service Advisor in Hemel Hempstead

[Employer hidden] Group Ltd

Location: Hemel Hempstead

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- Service Advisor in Hemel Hempstead

Hemel Hempstead

Full-Time

30000 - 32000 £ / year (est.)

- [Employer hidden] Group Ltd

50-100

View [Employer hidden] Group Ltd Profile

- Service Advisor in Hemel Hempstead

Hemel Hempstead

Full-Time

30000 - 32000 £ / year (est.)

- [Employer hidden] Group Ltd

50-100

View [Employer hidden] Group Ltd Profile

- Service Advisor in Hemel Hempstead

Hemel Hempstead

Full-Time

30000 - 32000 £ / year (est.)

- [Employer hidden] Group Ltd

50-100

View [Employer hidden] Group Ltd Profile