Microsoft Technical Support Engineer - Shifts

Microsoft Technical Support Engineer - Shifts in Kingston upon Hull

Kingston upon Hull

Full-Time

24000 - 40000 £ / year (est.)

Home office (partial)

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The predicted salary is between 24000 - 40000 £ per year.

Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy.

As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You will act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team’s knowledge base. As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH: Please note there is a four day working week with various shifts on a weekly pattern including out of hours support at weekends (every other). Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).

About you:

• You have experience in a similar Technical Support / Desktop Support / Service Desk role
• You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
• You’re collaborative and pragmatic with great communication and customer service skills
• You have experience of working similar night shift patterns

What’s in it for you:

• Salary to £40k
• Pension
• Healthcare
• Regular social events
• Hybrid working
• Career growth opportunities

Apply now to find out more about this Microsoft Technical Support Engineer (Evening and Weekend Shifts) opportunity.

At [Employer hidden — view at passion-project.co.uk] we believe in a diverse workplace that allows people to play to their strengths and continually learn. We’re an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Contact Detail:

[Employer hidden] Recruiting Team

Join a dynamic and inclusive software and technology consultancy that prioritises employee growth and well-being. With a four-day work week, flexible hybrid working arrangements, and a commitment to continuous learning through training modules and certifications, this role offers an excellent opportunity for career advancement while maintaining a healthy work-life balance. Enjoy a supportive work culture with regular social events and a focus on collaboration, making it an ideal environment for those looking to thrive in the tech industry.

✨Tip Number 1

Get to know the Microsoft tech stack inside out! Brush up on your knowledge of Office 365, Intune, and Azure. The more confident you are in these areas, the better you'll shine during interviews.

✨Tip Number 2

Practice your communication skills! Since you'll be the primary contact for clients, being able to explain complex issues simply is key. Try role-playing with a friend or family member to get comfortable.

✨Tip Number 3

Show off your problem-solving skills! Think of examples from your past experiences where you resolved tricky technical issues. Be ready to share these stories during your interview to demonstrate your expertise.

✨Tip Number 4

Apply through our website! We want to see your application and help you land that job. Plus, it’s a great way to stay updated on any new opportunities that pop up.

Show Off Your Microsoft Skills:

Make sure to highlight your knowledge of the Microsoft tech stack in your application. We want to see your experience with Office 365, Intune, and other relevant tools right from the get-go!

Be Clear and Concise:

When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.

Tailor Your Application:

Don’t just send a generic application! We love seeing how your unique experiences align with our needs. Take a moment to customise your application for the Technical Support Engineer position.

Apply Through Our Website:

We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!

✨Know Your Microsoft Tech Stack

Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.

✨Demonstrate Your Problem-Solving Skills

Prepare to share specific examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle both Tier 1 and Tier 2 support challenges.

✨Show Off Your Communication Skills

Since you'll be the primary contact for clients, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to showcase your customer service approach during the interview.

✨Be Ready for Shift Work Questions

Given the nature of the role, expect questions about your experience with shift work. Be honest about your availability and discuss how you manage work-life balance, especially when it comes to evening and weekend shifts.