Microsoft Technical Support Engineer - Shifts

At a Glance

- Tasks: Provide top-notch support for Microsoft tech, resolving issues and helping clients thrive.

- Company: Join a growing software consultancy with a focus on innovation and teamwork.

- Benefits: Earn up to £40k, enjoy a four-day work week, and access healthcare and pension.

- Why this job: Make a real impact while learning and growing your skills in a dynamic environment.

- Qualifications: Strong knowledge of Microsoft tech stack and experience in technical support roles.

- Other info: Flexible hybrid working with opportunities for career advancement and regular social events.

The predicted salary is between 24000 - 40000 £ per year.

Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy.

As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You will act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team’s knowledge base. As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH: Please note there is a four day working week with various shifts on a weekly pattern including out of hours support at weekends (every other). Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).

About you:

- You have experience in a similar Technical Support / Desktop Support / Service Desk role

- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop

- You’re collaborative and pragmatic with great communication and customer service skills

- You have experience of working similar night shift patterns

What’s in it for you:

- Salary to £40k

- Pension

- Healthcare

- Regular social events

- Hybrid working

- Career growth opportunities

Apply now to find out more about this Microsoft Technical Support Engineer (Evening and Weekend Shifts) opportunity.

At [Employer hidden — view at passion-project.co.uk] we believe in a diverse workplace that allows people to play to their strengths and continually learn. We’re an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Microsoft Technical Support Engineer - Shifts in Glasgow employer: [Employer hidden]

Join a dynamic and inclusive software and technology consultancy that prioritises employee growth and well-being. With a four-day work week, flexible hybrid working arrangements, and a commitment to continuous learning through training modules and certifications, this role offers an excellent opportunity for career advancement while maintaining a healthy work-life balance. Enjoy a supportive work culture with regular social events and a focus on collaboration, making it an ideal environment for those looking to thrive in the tech industry.

Contact Detail:

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StudySmarter Expert Advice 🤫

We think this is how you could land Microsoft Technical Support Engineer - Shifts in Glasgow

✨Tip Number 1

Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with the Microsoft tech stack can solve their problems, and don’t forget to highlight your customer service skills!

✨Tip Number 3

Be ready to showcase your problem-solving skills! Prepare some examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle Tier 1 and Tier 2 support effectively.

✨Tip Number 4

Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.

We think you need these skills to ace Microsoft Technical Support Engineer - Shifts in Glasgow

Microsoft Tech Stack

Office 365

Intune

EntraID

Power Platform

Azure

Windows Server

Windows Desktop

Technical Support

Desktop Support

Service Desk

Communication Skills

Customer Service Skills

Documentation Skills

Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Microsoft Skills:

Make sure to highlight your knowledge of the Microsoft tech stack in your application. We want to see your experience with Office 365, Intune, and other relevant tools right from the get-go!

Be Clear and Concise:

When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.

Tailor Your Application:

Don’t just send a generic application! We love seeing how your unique experiences align with our needs. Take a moment to customise your application for the Technical Support Engineer position.

Apply Through Our Website:

We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!

How to prepare for a job interview at [Employer hidden]

✨Know Your Microsoft Tech Stack

Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.

✨Demonstrate Your Problem-Solving Skills

Prepare to share specific examples of how you've resolved technical issues in previous positions. Think about a time when you handled a complex problem from start to finish, as this will highlight your ability to take ownership and provide effective solutions.

✨Show Off Your Communication Skills

Since you'll be the primary contact for clients, practice explaining technical concepts in simple terms. During the interview, focus on how you can communicate effectively with both technical and non-technical users, showcasing your customer service skills.

✨Be Ready for Shift Work Questions

Given the nature of the role, be prepared to discuss your experience with shift work. Share how you manage your time and maintain productivity during evening and weekend shifts, as this will demonstrate your adaptability and commitment.

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Location: Glasgow

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- Microsoft Technical Support Engineer - Shifts in Glasgow

Glasgow

Full-Time

24000 - 40000 £ / year (est.)

Apply now

- [Employer hidden]

50-100

View [Employer hidden] Profile

- Microsoft Technical Support Engineer - Shifts in Glasgow

Glasgow

Full-Time

24000 - 40000 £ / year (est.)

Apply now

- [Employer hidden]

50-100

View [Employer hidden] Profile

- Microsoft Technical Support Engineer - Shifts in Glasgow

Glasgow

Full-Time

24000 - 40000 £ / year (est.)

Apply now

- [Employer hidden]

50-100

View [Employer hidden] Profile