Microsoft Technical Support Engineer - Shifts
SKILLS
FULL DESCRIPTION
Microsoft Technical Support Engineer - Shifts in Liverpool
Liverpool
Full-Time
24000 - 40000 £ / year (est.)
Home office (partial)
Apply now
At a Glance
- Tasks: Provide top-notch support for Microsoft tech, resolving issues from Tier 1 to Tier 2.
- Company: Join a growing software consultancy with a focus on collaboration and innovation.
- Benefits: Earn up to £40k, enjoy a four-day work week, and access healthcare and pension.
- Why this job: Make a real impact while learning and growing your skills in a dynamic environment.
- Qualifications: Strong knowledge of Microsoft tech stack and experience in technical support roles.
- Other info: Flexible hybrid working with opportunities for career advancement and regular social events.
The predicted salary is between 24000 - 40000 £ per year.
Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy.
As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You will act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.
You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team’s knowledge base.
As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.
Location / WFH: Please note there is a four day working week with various shifts on a weekly pattern including out of hours support at weekends (every other). Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).
About you:
- You have experience in a similar Technical Support / Desktop Support / Service Desk role
- You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
- You’re collaborative and pragmatic with great communication and customer service skills
- You have experience of working similar night shift patterns
What’s in it for you:
- Salary to £40k
- Pension
- Healthcare
- Regular social events
- Hybrid working
- Career growth opportunities
Apply now to find out more about this Microsoft Technical Support Engineer (Evening and Weekend Shifts) opportunity.
At [Employer hidden — view at passion-project.co.uk] we believe in a diverse workplace that allows people to play to their strengths and continually learn. We’re an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Microsoft Technical Support Engineer - Shifts in Liverpool employer: [Employer hidden]
Join a dynamic and inclusive software and technology consultancy that prioritises employee growth and well-being. With a four-day work week, flexible hybrid working arrangements, and a commitment to continuous learning through training modules and certifications, this role offers an excellent opportunity for career advancement while maintaining a healthy work-life balance. Enjoy a supportive work culture with regular social events and a focus on collaboration, making it an ideal environment for those looking to thrive in the tech industry.
Contact Detail:
[Employer hidden] Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Support Engineer - Shifts in Liverpool
✨Tip Number 1
Get your tech skills sharp! Brush up on the Microsoft tech stack, especially M365 and Azure. We want to see you confidently tackle those technical issues during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the primary contact for clients, we recommend role-playing common support scenarios with a friend. This will help you articulate solutions clearly and effectively.
✨Tip Number 3
Show us your problem-solving prowess! Prepare examples of how you've resolved complex issues in past roles. We love hearing about your thought process and how you approach challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Microsoft Technical Support Engineer - Shifts in Liverpool
Microsoft Tech Stack
Office 365
Intune
EntraID
Power Platform
Azure
Windows Server
Windows Desktop
Technical Support
Customer Service Skills
Communication Skills
Documentation Skills
Problem-Solving Skills
Collaboration
Shift Work Experience
Some tips for your application 🫡
Show Off Your Microsoft Skills:
Make sure to highlight your knowledge of the Microsoft tech stack in your application. We want to see your experience with Office 365, Intune, and other relevant tools right from the get-go!
Be Clear and Concise:
When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.
Tailor Your Application:
Don’t just send a generic application! We love seeing how your specific experiences relate to the job description. Make it personal and show us why you’re the perfect fit for this role.
Apply Through Our Website:
We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at [Employer hidden]
✨Know Your Microsoft Tech Stack
Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle both Tier 1 and Tier 2 support challenges.
✨Show Off Your Communication Skills
Since you'll be the primary contact for clients, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to showcase your customer service approach during the interview.
✨Be Ready for Shift Work Questions
Given the nature of the role, expect questions about your availability for evening and weekend shifts. Be honest about your experience with shift work and express your enthusiasm for the flexibility it offers, as well as your commitment to maintaining a work-life balance.
Microsoft Technical Support Engineer - Shifts in Liverpool
[Employer hidden]
Location: Liverpool
Apply now
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Microsoft Technical Support Engineer - Shifts in Liverpool
Liverpool
Full-Time
24000 - 40000 £ / year (est.)
Apply now
[Employer hidden]
Microsoft Technical Support Engineer - Shifts in Liverpool
Liverpool
Full-Time
24000 - 40000 £ / year (est.)
Apply now
[Employer hidden]
Microsoft Technical Support Engineer - Shifts in Liverpool
Liverpool
Full-Time
24000 - 40000 £ / year (est.)
Apply now
[Employer hidden]