Microsoft Technical Support Engineer - Shifts

Microsoft Technical Support Engineer - Shifts in Birmingham

Birmingham

Full-Time

32000 - 48000 £ / year (est.)

Home office (partial)

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At a Glance

Tasks: Provide top-notch support for Microsoft tech, resolving issues from Tier 1 to Tier 2.

Company: Join a growing software consultancy with a focus on collaboration and innovation.

Benefits: Earn up to £40k, enjoy a four-day work week, and access healthcare and pension.

Why this job: Make a real impact while learning and growing your skills in a dynamic environment.

Qualifications: Strong knowledge of Microsoft tech stack and experience in technical support roles.

Other info: Flexible hybrid working with opportunities for career advancement and regular social events.

The predicted salary is between 32000 - 48000 £ per year.

Do you have a strong knowledge of the Microsoft tech stack? You could be progressing your career at a growing software and technology consultancy.

As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carry out administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.

As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH: Please note there is a four day working week with various shifts on a weekly pattern including out of hours support at weekends (every other). Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).

About you:

You have experience in a similar Technical Support / Desktop Support / Service Desk role

You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop

You're collaborative and pragmatic with great communication and customer service skills

You have experience of working similar night shift patterns

What's in it for you:

Salary to £40k

Pension

Healthcare

Regular social events

Hybrid working

Career growth opportunities

Apply now to find out more about this Microsoft Technical Support Engineer (Evening and Weekend Shifts) opportunity.

At [Employer hidden — view at passion-project.co.uk] we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

Microsoft Technical Support Engineer - Shifts in Birmingham employer: [Employer hidden]

Join a dynamic and inclusive software and technology consultancy that prioritises employee growth and well-being. With a four-day work week, flexible hybrid working options, and a commitment to continuous learning through training modules and certifications, this role offers an excellent opportunity for career advancement while maintaining a healthy work-life balance. Enjoy a supportive work culture with regular social events and a focus on collaboration, making it an ideal environment for those looking to thrive in the tech industry.

Contact Detail:

[Employer hidden] Recruiting Team

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StudySmarter Expert Advice 🤫

We think this is how you could land Microsoft Technical Support Engineer - Shifts in Birmingham

✨Tip Number 1

Get to know the Microsoft tech stack inside out! Brush up on your knowledge of Office 365, Intune, and Azure. The more confident you are with these tools, the better you'll shine in interviews.

✨Tip Number 2

Practice your communication skills! Since you'll be providing support via Teams and email, being clear and concise is key. Try role-playing common support scenarios with a friend to get comfortable.

✨Tip Number 3

Show off your problem-solving skills! Prepare examples of how you've tackled technical issues in the past. This will help you demonstrate your ability to handle Tier 1 and Tier 2 problems effectively.

✨Tip Number 4

Don't forget to apply through our website! We want to see your application and help you land that job. Plus, it’s a great way to stay updated on any new opportunities that pop up.

We think you need these skills to ace Microsoft Technical Support Engineer - Shifts in Birmingham

Microsoft Tech Stack

Office 365

Intune

EntraID

Power Platform

Azure

Windows Server

Windows Desktop

Technical Support

Desktop Support

Service Desk

Communication Skills

Customer Service Skills

Documentation Skills

Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Microsoft Skills:

Make sure to highlight your knowledge of the Microsoft tech stack in your application. We want to see your experience with Office 365, Intune, and other relevant tools right from the get-go!

Be Clear and Concise:

When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role.

Tailor Your Application:

Don’t just send a generic application! We love seeing how your unique experiences align with our needs. Take a moment to customise your application for this specific role.

Apply Through Our Website:

We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!

How to prepare for a job interview at [Employer hidden]

✨Know Your Microsoft Tech Stack

Make sure you brush up on your knowledge of the Microsoft tech stack, especially Office 365, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding.

✨Demonstrate Your Problem-Solving Skills

Prepare to share specific examples of how you've resolved technical issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to handle both Tier 1 and Tier 2 support challenges.

✨Show Off Your Communication Skills

Since you'll be the primary contact for clients, it's crucial to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms, and be ready to showcase your customer service approach during the interview.

✨Be Ready for Shift Work Questions

Given the nature of the role, expect questions about your experience with shift work. Be honest about your availability and discuss how you manage work-life balance, especially when working evenings and weekends.

Microsoft Technical Support Engineer - Shifts in Birmingham

[Employer hidden]

Location: Birmingham

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