IT Support Specialist

🔒 Confidential Employer
Posted 10 January 2026
LOCATION
Swansea
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Windows Mac Networking Cybersecurity Problem-solving Communication

FULL DESCRIPTION

IT Support Specialist

[Employer hidden — view at passion-project.co.uk] is seeking a proactive and skilled IT Support Specialist to provide first-line technical support and ensure the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide first-line technical support for hardware, software, and network issues.
  • Diagnose, troubleshoot, and resolve IT problems via phone, email, or in person.
  • Install, configure, and maintain IT equipment (laptops, desktops, mobile devices, servers).
  • Support cybersecurity initiatives by implementing security protocols and updates.
  • Assist in system backups, data recovery, and routine maintenance tasks.
  • Document issues and resolutions in a ticketing system to track performance.
  • Escalate complex issues to senior technical staff when necessary.
  • Ensure timely delivery of IT support services to meet client SLAs.
  • Participate in IT projects, including system upgrades and network improvements.

Key Requirements:

  • Proven experience in an IT support or helpdesk role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with networking concepts (TCP/IP, DNS, VPNs).
  • Basic understanding of cybersecurity best practices.
  • Excellent problem-solving and communication skills.
  • Ability to prioritise tasks and work independently.

Desirable Skills:

  • Certifications such as CompTIA A+, Microsoft 365 Certified.
  • Experience with cloud platforms (Microsoft 365, Google Workspace).
  • Familiarity with remote support tools (e.g., TeamViewer, AnyDesk).
  • Experience supporting VoIP systems and network devices.
  • Knowledge of cybersecurity frameworks (Cyber Essentials, ISO 27001).

Location: Remote/Hybrid
Type: Full-Time

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