Outpatient Department Volunteer
SKILLS
FULL DESCRIPTION
[Employer hidden — view at passion-project.co.uk] is seeking volunteers for their Outpatient Department. Volunteers will create a positive environment, serve refreshments, distribute information, meet service users, and adhere to hospice policies. The role requires excellent interpersonal skills, a sensitive approach, and a commitment to teamwork. Shifts are a minimum of 3 or 4 hours per week, Monday to Friday, with a minimum commitment of 12 months. A PVG check is required.
Why you should volunteer with us?
[Employer hidden] is a registered charity providing specialist palliative care for patients with life-limiting conditions which require complex symptom management, and/or end-of-life care. It is Lanarkshire’s specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed.
The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality.
What is the role?
You will:
- Create a safe, respectful, and positive environment for patients, families and carers
- Make and serve refreshments
- Distribute information leaflets
- Meet and greet service users
- Respect service user confidentiality and individual needs
- Carry out other tasks as required by the Outpatients and Community Manager
- Attend relevant training and team meetings
- Adhere to the relevant policies and procedures of the hospice
What you can expect from us?
- The opportunity to gain experience in the charity sector
- Take on a new challenge and meet new people
- Opportunity to make a difference to your local community
- Contribute to the mission of the Hospice and be part of a caring, compassionate team
- Learn and develop new skills and use existing skills to help others
- Training and support to carry out your role
- Join a supportive and inclusive team
What skills and/or experience do you need?
You should be able to demonstrate:
- Excellent interpersonal skills
- Be a great listener and enjoy meeting new people
- Possess a sensitive and calm approach to situations
- Ability to cope in emotional and, sometimes, distressing situations
- Be a team player and willing to work within guidelines provided but also be responsive to patients’ needs as they arise
- A high degree of self-awareness
- Be responsible and reliable
- Willingness to uphold the values of the hospice
What are the time commitments?
- Shifts minimum of 3 or 4 hours per week
- Flexible shifts available Monday to Friday
- Minimum commitment of 12 months
Click here to download application form.
Once completed, please return to [contact hidden]
All successful applicants will be expected to attend an interview and training before being appointed as a hospice volunteer.
Please note that this role will require a PVG (Protection of Vulnerable Groups) check to be completed prior to commencing in the role.