Support Analyst

Company Overview

[Employer hidden — view at passion-project.co.uk] is a leading Technology Consultancy dedicated to providing innovative solutions and exceptional support to our clients. We are currently seeking a motivated and detail-oriented Entry Level Support Analyst to join our growing team. This is an excellent opportunity for a recent graduate or someone looking to begin their career in the technology sector.

Responsibilities

As an Entry Level Support Analyst, your main responsibilities will include:

• First Line Support – Responding to client inquiries via in web, telephone and email, identifying their issues, and providing timely and effective resolutions.
• Supplier Management – Reporting faults to suppliers, following up on solutions, and maintaining a strong relationship with key stakeholders.
• Team Support – Collaborating with the wider [Employer hidden] team on various projects to enhance our services and client experience.
• Data Analysis – Analysing client datasets to identify opportunities for improvement, making recommendations based on insights, and supporting the implementation of data-driven solutions.

Requirements

- Strong proficiency in Microsoft Office Suite, particularly Excel, Outlook, PowerPoint, and Word. - Excellent communication and interpersonal skills, both written and verbal. - Strong problem-solving abilities, with a keen attention to detail. - Ability to work effectively in a fast-paced, team-oriented environment. - Self-motivated, with a strong work ethic and the ability to learn quickly. - A bachelor's degree in a relevant field is preferred but not required.

Eligibility

- Candidates must have the right to work in the UK; visa sponsorship is not available for this role. - This is a full-time position, and candidates must be available to work standard business hours.

What We Offer

Quality of Life

- Highly competitive salary - Hybrid working options - Flexible working hours - Education budget for training & industry qualifications - Domestic & international travel opportunities for work - Annual contribution towards work from home equipment

Personal Wellbeing

- Private healthcare insurance with Vitality - Gym membership discounts - Free therapy sessions - Cycle-to-work scheme - Paid sick leave

Excellent Working Environment

- Prestigious Central London office in Tech City EC3R - Global subscription to premium co-working spaces - Paid lunch break & 35-hour work week - Premium hardware & software to do your best work - Summer hours (end at 3pm on Fridays in Summer) - Generous company pension scheme with Scottish Widows

Team Building

- Regular team events and parties - Fun, social work environment - Free [Employer hidden] merch!

To Apply

If you meet the above requirements and are excited to join our dynamic team, please submit your CV and a cover letter detailing your relevant experience and interest in the position via LinkedIn using the button below.

We look forward to reviewing your application and discussing the opportunity further.

Apply for this position