Technical Support Engineer

🔒 Confidential Employer
Posted 10 January 2026
LOCATION
Derby
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Engineering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Fanuc control systems CNC lathes Mechanical knowledge Electrical knowledge Fault diagnosis Time management Communication skills IT skills

FULL DESCRIPTION

overview

Due to continued expansion [Employer hidden — view at passion-project.co.uk] require an experienced Technical Support Engineer to join their customer support team. Reporting to the Service Manager, the role is office based at our Derby headquarters. Experience of Fanuc control systems and working on multi axis CNC lathes is essential. The candidate must have strong mechanical and electrical knowledge and be able to diagnose machine and control faults remotely. The candidate must be self-motivated, be able to work on their own initiative and within a team when necessary. Efficient time management is vital. In addition, effective communication and IT skills are also essential. Sliding head experience is not essential as extensive product training will be provided.

responsibilities

A Technical Support Engineer’s responsibilities include: • Providing day-to-day support to the service / spares departments • Providing customer support via phone / email • Arranging engineer visits to customers • Generating internal engineer visit sheets • Generating service contracts • Managing the delivery / collection of repair equipment • Managing suppliers / sub-contractors • Generating service department support documentation

benefits

[Employer hidden] is committed to investing in the training and The successful candidate’s progression of our employees whilst rewarding their remuneration package will include: development and loyalty through a comprehensive bonus and rewards programme. Competitive basic salary Uncapped bonus scheme We offer our engineers various opportunities to further Pension develop their skills and knowledge with ongoing courses Company car and workshops focussed on mechanical, electrical and Life assurance FANUC control system training. Private healthcare (+ partner & dependants) Roles within our customer support team offer fantastic Smartphone, laptop and signature pad opportunities for career progression with ongoing 25 days holiday + statutory succession planning and internal promotions supported.

[contact hidden] [contact hidden] www.stargb.com

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