SKILLS

Claims Processing Claims Management Client Interaction Negotiation Energy Claims Construction Claims

FULL DESCRIPTION

Roles and Responsibilities

Manage claims processing in line with Starr and Lloyd’s Minimum Standards and your letter of authority;
Effective management of Claims outcomes, including reporting to and sign off by the Claims Manager where appropriate;
Produce timely and accurate large loss forms for Senior Management’s review;
Attend client meetings with Underwriters and/or Claims Managers (UK or internationally) to provide specific claims handling expertise or relationship management for the account;
Ensure the DOCOsoft workflow, including diaries, are proactively managed and claims recorded accurately;
Monitor and manage ECF/Lirma incompletes;
Produce ad-hoc claims reports and statistical support to Claims Managers and underwriters as required;
Act as a referral point on delegated tasks and step into the role of the Claims Manager where appropriate or asked.

Experience Required

Senior Claims Adjuster with experience in lead capacity handling Energy and Construction;
Extensive record of client and broker interaction in major claim and ADR scenarios;  
Skilled in communication, market leadership and negotiation;
Up-to-date knowledge of claims activity and handling to inform future underwriting decisions;
Knowledge of London Market claims processing platforms.