Supported Internship Coordinator

JOB DESCRIPTION

Job Title Supported Internship Coordinator

Reports to Employability & Next Steps Lead

Location North Cornwall and surrounding areas including in Devon

Salary £28K

Flexibility Part time - 4 days a week

Contractual status 2 years Fixed-term, with the potential to move to a permanent role as the Supported Internship programme grows.

Role summary The Supported Internship Coordinator will operationally lead [Employer hidden — view at passion-project.co.uk]’s Supported Internship programme, launching in 2026–2027.

The postholder will build partnerships across multiple sectors, source and manage meaningful placements. They will ensure all learners receive high-quality, compliant, and well-supported internships.

Key responsibilities These key responsibilities are neither a comprehensive nor exhaustive list, and the duties may be varied from time to time by your line manager or executive director.

Employer Engagement & Partnership Building

• Build and maintain relationships with employers across multiple sectors.
• Promote Supported Internships and inclusive recruitment.
• Source and secure meaningful placements aligned with learner strengths and aspirations.
• Provide ongoing support to employers to ensure successful placements.
• Maintain employer engagement records and track satisfaction/feedback.

Keep ahead of national and local labour market trends to inform employer engagement and learner placement opportunities.

Programme Delivery & Coordination

• Lead the operational setup and placement of the Supported Internship programme.
• Plan and coordinate internship schedules and progression pathways.
• Track learner progress and workplace readiness.

Job Coach Line Management

• Allocate and manage Job Coaches.
• Ensure Job Coaches are effectively deployed and supported.
• Monitor Job Coach documentation, progress reports, and compliance.
• Support training and development for Job Coaches.
• Recruit and induct new Job Coaches as needed for programme growth.

DWP & Funding Administration

• Manage operational DWP processes, including returns, claims, and documentation.
• Liaise with DWP advisors and work coaches.
• Maintain audit-ready records for Access to Work applications, employer payments, and learner support needs.
• Track ongoing DWP payments, claim, and ensure financial integrity.

Compliance, Documentation & Reporting

• Ensure all placements meet safeguarding, health & safety, and workplace suitability requirements.
• Maintain programme paperwork: agreements, reviews, progress logs, and employer records.
• Provide monthly reports to the Employability & Next Steps Lead and MIS Lead on:
• o Employer engagement
• o Learner progress and outcomes
• o Job Coach deployment
• o Programme risks and gaps
• Contribute to Self-Assessment Reports with data, trends, and performance insights.
• Ensure all records are ready for internal audits and external inspections.

Professional Development

• Participation in programme development meetings and contribution to long-term Supported Internship strategy.
• Collaboration with other leads to ensure alignment with [Employer hidden] curriculum and learner pathways.
• Keeping up to date with Supported Internship best practice, employer engagement strategies, and national guidance, and approaches to supporting learners with SEND.
• Willingness to undertake relevant training such as TSI (Training Systemic Instruction) or other systemic training approach.

Decision-Making Boundaries & Accountability

Operational Authority:

• Build and agree employer partnerships.
• Recommend and allocate suitable placements for learners.
• Deploy and manage Job Coaches day-to-day.
• Make operational decisions relating to placement scheduling, employer liaison, and learner support via Job coaches.
• Approve Job Coach resources within agreed budgets.
• Submits DWP paperwork, claims, and returns following established procedures.

Escalation Responsibilities:

• Escalate safeguarding, welfare, or H&S issues immediately to DSL/DDSL or H&S Lead.
• Escalate financial, contractual, or programme-wide strategic issues to the appropriate lead.

Key Competencies

• o Ability to build and maintain relationships with employers across multiple sectors.
• o Skilled in promoting inclusive employment and Supported Internship benefits to employers.
• o Experience in planning, coordinating, and monitoring workplace placements.
• o Ability to track learner progress, work readiness, and outcomes effectively.
• o Experience in line-managing staff, including recruitment, deployment, and performance management of Job Coaches.
• o Proficiency in managing operational DWP processes, funding claims, and audit-ready documentation.
• o Strong understanding of safeguarding, health & safety, and workplace compliance requirements.
• o Awareness of national and local labour market trends to inform placements and programme planning.
• o Excellent communication and interpersonal skills with learners, parents/carers, employers, and colleagues.
• o Strong organisational skills, attention to detail, and ability to manage multiple priorities.
• o Proactive, solution-focused, and able to make independent operational decisions within defined boundaries.
• o Commitment to equality, diversity, and inclusion in all learner and employer interactions.
• o Experience and Knowledge of working with young people with SEND, including understanding EHCPs, and/or experience supporting learners in employability or Supported Internship programmes.

Measure of success Success in this role will be measured by the effective delivery of key priorities, objectives, and targets set by the organisation. This includes achieving

• o Establishing and maintaining strong employer partnerships across multiple sectors.
• o Securing meaningful, high-quality placements for all Supported Internship learners.
• o Achieving successful placement completion for the first cohort and growing numbers year-on-year in line with organisational targets.
• o High learner retention, progress in work-readiness skills, and positive employment or further learning outcomes.
• o Effective deployment, support, and performance management of Job Coaches.
• o Accurate, timely, and audit-ready submission of DWP paperwork, claims, and returns.
• o Positive feedback from learners, parents/carers, and employers regarding the quality of placements and programme support.
• o Up-to-date monitoring of local and national labour market trends, ensuring placements align with opportunities and sector needs.
• o Timely and accurate reporting of programme performance, learner progression, and employer engagement to senior leadership.
• o Maintenance of safeguarding, health & safety, and workplace compliance standards in all placements.

Continued At [Employer hidden], we are dedicated to promoting a professional culture of continual professional development through development regular personal growth reviews and tailored training opportunities. We expect the successful candidate to actively engage in bespoke training and research initiatives that will enhance their personal knowledge, skills, and behaviours. This commitment includes participating in relevant workshops and courses, setting personal development goals in collaboration with their line manager, and sharing insights gained from these experiences with colleagues to promote a culture of continuous improvement within the organisation. All staff are expected to attend at least three CPD team events per year.

[Employer hidden] Be Inclusive, Be Committed, Be Inspiring, Be Kind and Be Connected to the Community

[Employer hidden] At [Employer hidden], we are committed to promoting an inclusive working environment where diversity is celebrated, and everyone is empowered with equal opportunities. We warmly welcome applications from individuals of all backgrounds and are dedicated to promoting a healthy work-life balance through a range of supportive benefits.

[Employer hidden] At [Employer hidden], we are committed to maintaining and promoting a positive attitude towards health and safety. We prioritise the safety and well-being of our employees and learners by adhering to the relevant health and safety codes of practice.

As part of your role, you will be expected to:

• Familiarise yourself with health and safety policies:
• Understand and comply with the organisation’s health and safety protocols.
• Report hazards: Promptly report any potential hazards or incidents to your line manager or designated health and safety officer or Bright Safe.
• Participate in training: Engage in health and safety training and workshops to enhance your knowledge and awareness.
• Promote safety practices: Encourage a culture of safety by promoting best practices among colleagues and learners.

[Employer hidden] is committed to safeguarding and promoting the welfare of all learners and expects their employees to share this commitment. The successful

Safeguarding of candidate will be subject to a Disclosure and Barring Service

Children and (DBS) check.

Vulnerable Adults The postholder will ensure that [Employer hidden] child protection and vulnerable adult protection policies and procedures are known, understood, and used appropriately.

Will keep detailed, accurate, secure written records of concerns and referrals (including electronic documents) on Cpoms and refer all concerns to the safeguarding team.

Dated

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