Service Desk Analyst

🔒 Confidential Employer
Posted 9 January 2026
LOCATION
Hemel Hempstead
TYPE
Full-time
LEVEL
Entry-level
SALARY
£26,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Active Directory Exchange LAN WAN Virtual Desktops 1st Line Support 2nd Line Support

FULL DESCRIPTION

Location Hertfordshire

Offered Salary: £26,00

Work Type Permanent / Full Time

Recruiter Detail:

Full Name Phil Sowter

Email [contact hidden]

Phone [contact hidden]

Service Desk Analyst

We are currently recruiting an IT Support Analyst on a permanent basis for a expanding business based in Hemel Hempstead.

You will be part of a busy internal IT Support Team supporting users across the UK remotely and also at desk side at head office providing 1st Line and 2nd Line Support for a range of IT software and hardware.

You will ideally have previous experiencing working within a Service desk or as a Service Desk Analyst / 1st line Technical Support / IT Support Analyst and be confident working with Active Directory, Exchange and have had exposure to supporting LAN, WAN and Virtual Desktops.

Please note this role is based in Hemel Hempstead and will be office based 5 days per week initially and 1 day working from home per week once fully trained.

In return the company is offering a salary of up to £26,000 plus weekend on call (from home) 1 weekend in 5 offering £300 per weekend (£3000 per year plus)  excellent benefits and a fantastic modern working environment.

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