Student Support Manager - Residential

Overview

As a Student Support Manager with [Employer hidden — view at passion-project.co.uk] International Junior Programmes, you will be responsible for taking the lead in ensuring the welfare of students at one of our residential language centres, as well as directly line-managing a team of Student Support Officers.

All candidates need to be over 18 years old, eligible to work in the UK and willing to undergo an Enhanced DBS Disclosure Check and/or an Overseas Police Check.

Must-Haves

• Experience working with children and/or teenagers, ideally in a residential camp setting or similar
• Experience managing a team, ideally in a residential camp setting or similar
• Strong organisational, communication and problem-solving skills
• A skill set that enables success in a fast-paced work environment
• A positive and flexible approach to work, along with the ability to adapt to changing circumstances
• A desire to work with students aged between 8-17
• The ability to demonstrate respect for equal opportunities and respect for race and diversity
• Strong work ethic, this is no ordinary job!

Key Responsibilities

Staff Management

Build an efficient and cohesive staff team by:

• Creating a positive environment, in which staff feel motivated and willing to work hard
• Making sure all Student Support Officers undergo relevant on-site induction
• Holding daily meetings with the Support team, ensuring clarity and addressing any key issues that may have arisen
• Creating a Support team rota, and providing this to staff in a timely manner
• Monitoring staff performance, ensuring high standards are maintained throughout
• Conducting Support staff appraisals

Client Management

Consistently provide outstanding customer service throughout the programme by:

• Holding daily meetings with Group Leaders to address any issues or concerns
• Collating and then, alongside the senior team, acting upon any feedback received efficiently

Welfare

Ensure students are safe and happy in our care by:

• Taking responsibility for on-site safeguarding, recording all issues, reporting these directly to the Designated
• Safeguarding Lead, making sure the Centre Manager is also aware of any issues that may have arisen
• Making sure student registration forms are up to date, sharing any key information if necessary
• Working with the Centre Manager to update risk assessments
• Ensuring health and safety is adhered to, recording any incidents that may occur
• Working with the senior team to be aware of where each student is accommodated
• Ensuring any student absences from class are checked and followed up
• Carry out basic first aid when required
• Liaising with local medical services if/when necessary

General

Further successfully perform your role by:

• Leading both staff and student on-site welfare inductions
• Ensuring all policies and procedures are implemented.
• Supporting the Senior Team where necessary
• Getting involved in excursion preparations sorting lunches and supporting the team with any reasonable tasks.
• Going on excursions when required to support the centre.
• Keeping all Welfare logs updated, providing necessary documentation to Head Office by set deadlines
• Maintaining proper levels of student discipline, safety and welfare throughout, responding quickly to emergencies where necessary
• Maintaining a great presence throughout, ensuring you are visible to students and easily contactable by clients

Expectations

As a member of the [Employer hidden] International team, you will:

• Represent the organisation in a professional and approachable manner.
• Always uphold our safeguarding and welfare commitments.
• Actively engaging with students and ensuring their enjoyment.
• Adapt to the dynamic nature of working in a residential youth environment.

Why Work with [Employer hidden] International?

[Employer hidden] International is a trusted and respected organisation offering staff the opportunity to gain experience professionally while working with young people from around the world. We pride ourselves on our inclusive, supportive, and fun working environment.

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

*[Employer hidden] International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.*

*[Employer hidden] International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.*