Centre Manager - Residential

Overview

As a Centre Manager with [Employer hidden — view at passion-project.co.uk] International Junior Programmes, you will be client-facing and responsible for the complete over-sight of the day-to-day running of one of our residential language centres.

All candidates need to be over 18 years old, eligible to work in the UK and willing to undergo an Enhanced DBS Disclosure Check and/or an Overseas Police Check.

Must-Haves

• Experience working in a residential camp setting or similar
• Experience managing a team, ideally in a residential camp setting or similar
• The ability to motivate and lead a diverse workforce
• A skill set that enables success in a fast-paced work environment
• A positive and flexible approach to work, along with the ability to adapt to changing circumstances
• A desire to work with students aged between 8-17
• The ability to demonstrate respect for equal opportunities and respect for race and diversity
• Strong work ethic, this is no ordinary job!

Key Responsibilities

Staff Management

Build an efficient and cohesive staff team by:

• Creating a positive environment, in which staff feel motivated and willing to work hard
• Making sure all staff undergo relevant on-site induction
• Holding daily meetings with the senior staff team
• Monitoring staff performance, ensuring high standards are maintained throughout
• Ensuring staff appraisals are conducted by relevant line-managers

Client Management

Consistently provide outstanding customer service throughout the programme by:

• Holding daily meetings with Group Leaders and Host Centre Staff to maintain clear communication
• Promptly answering all requests from Group Leaders and Host Centre Staff
• Implementing an engaging Group Leader programme
• Being responsible for collating and then acting upon client feedback efficiently, reporting this to Head Office.

General

Further successfully perform your role by:

• Maintaining close control over expenditure
• Organising Centre Airport Transfers
• Monitoring the allocation of accommodation, ensuring host centre staff are updated on a regular basis
• Ensuring the compilation of weekly catering numbers, and that these are provided to the host centre staff by set deadlines
• Making sure the Head Office receives all necessary documentation by set deadlines including all documents required from the Activity Manager, Student Support Manager and Director of Studies.
• Maintaining proper levels of student discipline, safety and welfare throughout, as well as ensuring student and staff health and safety and monitoring the implementation of risk assessments.
• Overseeing the control of meal cards, travel cards where applicable in partnership with the AM.
• Responding quickly to emergencies where necessary
• Being responsible for staff welfare, offering support when needed
• Maintaining a great presence throughout, ensuring you are visible to students and easily contactable by clients

Expectations

As a member of the [Employer hidden] International team, you will:

• Represent the organisation in a professional and approachable manner.
• Always uphold our safeguarding and welfare commitments.
• Actively engaging with students and ensuring their enjoyment.
• Adapt to the dynamic nature of working in a residential youth environment.

Why Work with [Employer hidden] International?

[Employer hidden] International is a trusted and respected organisation offering staff the opportunity to gain experience professionally while working with young people from around the world. We pride ourselves on our inclusive, supportive, and fun working environment.

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

[Employer hidden] International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.

[Employer hidden] International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

Apply now