Service Desk Engineer Level 1

Service Desk Engineer Level 1

About this questionnaire: At [Employer hidden — view at passion-project.co.uk] it is important that we build our team to support our longer term vision and core values. The Harrison Assessments questionnaire helps us to identify your work preferences, motivations and personal expectations, as well as your technical abilities relevant to this particular role. About the business: [Employer hidden] is a small but growing MSP based in Camden and has been going for over 18 years. We support approx. 400 mixed Windows and Mac end-points over 30 regular clients and have 6 people working for us currently. We’re actively looking to grow as a business and this role represents an ideal opportunity to be involved at the centre of the organisation having a material impact on how we develop our services and relationships with our clients. We also believe people skills are just as important as technical skills and are not looking for technical experts who want to sit in a dark room! We need people who can communicate well with our customers and who can explain technical issues in very simple terms. About the role: To be part of a small team responsible for all incoming client requests, triaging and progressing the majority of 1st – 3rd support requests via phone, email and remote tools all while providing an exceptional client experience.